Helpdesk Support Technician - Irving, TX

Florida Blue•Irving, TX

6h•Onsite

About The Position

WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans. The Desktop Support Technician is responsible for providing support, deployment, and repair of desktop workstation equipment, peripherals, and software. Key position details: In office at 6535 SH 161 Irving Texas 75039 required

Requirements

2 years’ experience providing first level troubleshooting and support of:
Windows Operating Systems
Desktops and laptops workstations
Peripherals such as printers, document scanners, and docking stations
Business productivity software such as Microsoft Office and Office365
Basic networking/telecom such as internet, VPN, and phones
Creation and deletion of user credentials using Active Directory
Ability to effectively communicate with internal users who possess varying levels of technical skills.
Able to prioritize multiple incidents and request and process in a timely manner.
Experience using ticketing systems.

Nice To Haves

Some college courses in related field a plus.

Responsibilities

Troubleshoot software and hardware issues.
Escalation of issues to the appropriate application support or level 2 desktop support team
Configuration and deployment of desktop hardware, software and peripherals.
Follow established policies, procedures, and processes.
Maintain and update asset data.