HelpDesk Specialist

Infinitum • Austin, TX

1d • Hybrid

About The Position

A Service Desk Specialist candidate will be successful in this role if they have a technical and inquisitive nature, strong sense of teamwork, and a desire to help resolve problems. This person is customer-service oriented with a strong sense of urgency and is comfortable in a fast-paced environment. A Service Desk Specialist possesses strong documentation and soft skills and is comfortable switching gears and operating within multiple systems.

Requirements

• Degree in technical field or equivalent work experience and applicable certifications.
• 5+ year desktop technology and user support experience in a technical enterprise environment.
• Strong successful history with Microsoft, Apple technology support and troubleshooting.
• Strong history of desktop applications support, e.g. Office365, etc.
• Strong history of desktop standards development and automated image desktop configurations.
• Working knowledge of Network
• Ability to effectively communicate and influence at all levels of management.
• Strong knowledge Microsoft and Apple desktop technologies.
• Strong verbal and written communications skills.
• Strong teamwork style and behavior.
• Self-starter.

Nice To Haves

• ITIL foundations certification preferred.
• Microsoft Systems Center and AD management preferred.
• Atlassian Jira, ServiceDesk and Confluence experience preferred.

Responsibilities

• Manage and support day-to-day IT systems operations
• Provide technical support to multiple teams
• Troubleshoot, address, and resolve IT-related problems, including hardware, software, and network issue diagnosis
• Administer operations of and access to critical systems, including Microsoft Office 365, Domain Services, VMware Environment and more
• Monitor and support IT systems' performance, security, and availability
• Documentation and assist employees in understanding security policies and best practices
• Support compliance-related activities, including certification and ongoing monitoring
• Implement and enforce information and data security policies and protocols
• Help select and coordinate with vendors and service providers

Benefits

• Comprehensive Health Coverage (Medical/Dental/Vision)
• Short-Term & Long-Term Disability Coverage
• Health Savings Account (HSA) – includes employer contributions.
• Flexible Spending Account (FSA) & Limited Purpose Flexible Spending Account
• 401(k) – Traditional and Roth
• Stock Options
• Open Paid Time Off (PTO)
• 12 Paid Holidays
• Potential Relocation Assistance
• Flexible schedule – including hybrid possibilities
• Company Paid Lunch on Fridays
• Community Give-back Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level