Helpdesk Specialist

Savage • Midvale, UT

1d • Onsite

About The Position

Savage is a global provider of supply chain infrastructure and logistics solutions with more than 200 locations across the United States, Canada, Mexico and Saudi Arabia. Since we were founded in 1946, we’ve grown from a small family business to an international company with more than 4,000 team members. We’re proud to be recognized as a Military Friendly Employer and a Top Company for Women to Work in Transportation. Savage is a place where your growth is supported and your impact matters. Join us and do things you never dreamed possible.
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The Helpdesk Specialist serves as the primary front-line support resource for all end-user technical issues. This role is responsible for resolving a wide range of hardware, software, access, and connectivity issues while leveraging multiple enterprise IT platforms. The position also plays a key role in ticket triage and workflow management, helping ensure efficient issue resolution across the IT team.

Requirements

• Strong experience in end-user technical support or help desk environments
• Working knowledge of Active Directory, Intune, and endpoint management tools
• Experience with ticketing systems such as Jira
• Familiarity with endpoint security and networking concepts
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities
• Ability to manage multiple issues simultaneously in a fast-paced environment

Nice To Haves

• Experience supporting VPNs, MFA solutions, and enterprise security tools
• Prior experience in an advanced help desk or IT support role
• Interest in continued growth within IT operations or systems administration

Responsibilities

• Serve as the primary point of contact for all incoming help desk calls and support requests.
• Troubleshoot and resolve end-user issues involving hardware, software, operating systems, and network connectivity.
• Provide support for printers, peripherals, VPN access, network shares, and general workstation issues.
• Assist users with Microsoft Office applications, SharePoint, web-based applications, and browser-related issues.
• Support Okta MFA authentication issues and access-related requests.
• Perform user account management tasks using Active Directory, Intune, and related identity platforms.
• Assist with device enrollment, first-time logins, and endpoint configuration.
• Support endpoint security tools, including SentinelOne and Zscaler.
• Use NinjaOne to support device management, monitoring, and remediation.
• Set up new computers, including software installation, configuration, and user onboarding.
• Configure desks and workstations, including monitors, docking stations, and peripherals.
• Diagnose and resolve hardware and software failures, coordinate replacements or escalations when necessary.
• Perform basic network troubleshooting, including connectivity, VPN, and access issues.
• Assist with Meraki Dashboard tasks under the guidance of systems administrators.
• Escalate complex systems or development-related issues to the appropriate teams when required.
• Manage unassigned tickets in Jira, ensuring proper categorization and assignment to appropriate technicians.
• Monitor ticket queues to support timely response and resolution.
• Assist with improving help desk processes, documentation, and efficiency.

Benefits

• Excellent benefits including medical, dental, vision, PTO, Holidays, Profit Sharing, and 401(k) with match.
• Uniform Services Time Off (USTO)
• Uniform Services Differential Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed