Helpdesk Specialist

Medallion Bank • Salt Lake City, UT

3d • Hybrid

About The Position

At Medallion Bank we finance fun! We are an industrial loan bank that specializes in providing consumer loans for the purchase of recreational vehicles, boats, home improvement, and offering loan origination services to fintech partners. We work directly with thousands of dealers, contractors and financial service providers serving their customers throughout the United States. Medallion Bank is a small company with a big impact. We recognize our employees as our greatest asset and have a culture to prove it!

You will be responsible for providing software, hardware, and basic desktop and network support to users in multiple locations. Responsible for Tier 1 support, which includes installing, upgrading, repairing, and lifecycle management of PCs and software, troubleshooting issues, problem-solving, and working closely with key vendors to address issues, plus onboarding and offboarding employees.

Requirements

• Problem investigation, resolution, follow-up, continuous improvement, documentation and ensuring compliance with company requirements for client hardware and software support.
• Working knowledge of desktop hardware, printers, scanners, and other peripheral devices.
• Experience with software and hardware inventory, licensing, and warranties.
• Extensive knowledge of Microsoft Office 365 products and Adobe production software.
• Excellent written and verbal communication and interpersonal skills.
• Self-motivated with a strong work ethic.
• Superior analytical and problem-solving abilities, including exceptional attention to detail and strong organizational skills.
• Must be able to occasionally lift up to 75 pounds.
• Minimum 3 years recent, relevant experience in a help desk or support role providing PC support required.
• Minimum 2 years’ experience in Active Directory and Office 365 products required.

Nice To Haves

• At least 2 years’ experience working with networking systems, including cabling, switching, routing, and VPN preferred.
• Banking experience or experience in a regulatory environment is a plus.
• Azure experience and certification(s) a plus.

Responsibilities

• Provide high quality hardware and software support to Medallion Bank users across multiple office locations.
• Work closely with users and other support staff to ensure that the functionality and availability of the desktop devices and applicable software meets requirements.
• Responsible for all Help Desk coverage by providing phone, email, and hands-on support, ensuring all Help Desk tickets are addressed in a timely and efficient manner.
• Ensure consistent and high-quality problem resolution, which includes reassigning or escalating advanced inquiries or issues to appropriate staff, if needed.
• Install, configure, and operate computer hardware and software to help users work effectively.
• Participate in onboarding and offboarding employees, including software and hardware setup and systems activations and deactivations.
• Capture proper documentation and approvals in accordance with change management procedures.
• Performs other duties as assigned.

Benefits

• Comprehensive benefits including medical, dental, vision, disability, and life insurance
• 401K with a company match
• PTO including 11 federal paid holidays off, vacation time and sick time
• Financial Wellness Program
• Volunteer Opportunities
• Awesome company culture and co-workers who love to work here – 30% of our employees have worked at Medallion Bank for 10 years.
• Work Life Balance – We don’t use that term lightly!
• Company Wide Open Door Policy
• Hybrid Work Schedule for positions that qualify

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees