Helpdesk Specialist

Knightsbridge Capital Corporation • Greenough, MT

6d • Onsite

About The Position

We are seeking a guest-service-oriented Helpdesk Specialist to provide resort/employee/guest technical assistance and support related to computer systems, hardware, and software. The ideal candidate will be responsible for monitoring our ticketing system, running diagnostic programs, and isolating problems to determine and implement solutions with minimal operational downtime.

Requirements

• Pursuit of a degree in Information Technology/related field or relevant experience.
• Excellent written and verbal communication.
• Strong interpersonal, time management, and organizational skills.
• Ability to work independently and within a team environment.
• Current driver’s license with two years driving experience

Nice To Haves

• Preferred experience troubleshooting and administering Active Directory, Azure, TCP/IP networks, and common PC applications/operating systems (Microsoft 365 or similar).
• Knowledge of world class hospitality and service management preferred

Responsibilities

• Technical Support: Serve as the on-site first point of contact for technical queries via the ticketing system, Teams, remote management software, phone, or in person.
• Ticket Management: Monitor, streamline, log, track, and resolve all support tickets in the IT ticketing system, ensuring accurate documentation of issues and resolutions.
• Troubleshooting: Diagnose, research, and troubleshoot hardware, software, network connectivity (LAN/WAN), and other peripherals.
• MSP Coordination/Escalations: Monitor tickets handled by our Managed Service Provider and escalate complex, unresolved issues to Tier 2 or Tier 3 support teams.
• System Administration: Perform basic account management tasks, such as password resets, user onboarding/offboarding, computer provisioning, and permissions management in AD and Azure.
• On-Site Audio-Visual Support: Manage, set-up, troubleshoot, and track audio-visual and video conferencing equipment in corporate or event environments to ensure seamless functionality. Expected to provide morning, evening and weekend support throughout events per AV requests.
• Documentation: Maintain and create internal documentation, knowledge base articles, and FAQs that are heavily relied upon by our MSP and operational departments.
• Seasonal Weekend Coverage: required.
• Other Information Technology tasks assigned by department management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed