Helpdesk IT Support Technician (Level 1)

Grapevine MSP Technology Services•Visalia, CA

About The Position

We are seeking a passionate and motivated Level One to join our award-winning team. The role is ideal for individuals seeking to advance their careers in IT support. As a Level One Technician, you will play a critical role in supporting our clients' IT infrastructure by providing first-line technical support, troubleshooting issues, and ensuring optimal functionality of hardware and software systems.

Requirements

One year of experience in the field or proven work experience
Knowledge of helpdesk processes and customer service
Excellent communication ability
Outstanding organizational and time-management skills
Ability to perform remote troubleshooting and provide clear instructions
Hands-on experience with all workstation versions of Windows; familiar with Mac OS environments; an In-depth understanding of diverse computer systems and networks
Understanding of essential Active Directory management
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices, anti-virus programs, and data privacy principles
Familiar with Microsoft Office Suite setup and repair
Excellent diagnostic and problem-solving skills

Nice To Haves

Certification as an IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional)

Responsibilities

Set up workstations with computers and necessary peripherals (routers, printers, etc.).
Check the computer's hardware (including the hard drive, mouse, keyboard, etc.) to ensure proper functionality.
Install and configure appropriate software and functions in accordance with specifications.
Ensure the security and privacy of networks and computer systems.
Provide users with orientation and guidance on operating the new software and computer equipment.
Organize and schedule upgrades and maintenance without deterring others from completing their work.
Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
Maintaining records/logs of repairs, fixes, and maintenance schedules.

Benefits

Competitive Pay
401 (k) Plan with matching pay contributions
Grapevine MSP offers access to low-cost, high-quality healthcare options, "Health, Dental, and Vision."
Vacation time
Paid Sick Time
Performance Bonuses
Work Anniversary Recognition
Equipment and Tools Provided
If you want to advance further, there are numerous training courses available. Grapevine MSP offers Growth and Development Plans with Industry-Specific Training.
Team Events
Social Events