Helpdesk IT Support Engineer / Desktop Support Engineer

Numentica • Torrance, CA

11d • Onsite

About The Position

We are seeking an experienced Helpdesk IT Support Engineer to provide daily end-user support for Windows desktops and laptops. This role handles troubleshooting, updates, installations, and general IT assistance for company employees. Tier 3 issues will be escalated to specialized teams.

Requirements

• 3+ years of Helpdesk or Desktop Support experience
• Strong Windows 10/11 troubleshooting skills
• Familiar with Active Directory and basic networking (DNS, DHCP, VPN)
• Excellent communication and customer service skills

Responsibilities

• Provide Tier 1 and Tier 2 support for Windows desktops, laptops, applications, and user accounts
• Troubleshoot hardware, software, connectivity, and peripheral issues
• Perform system updates, imaging, installations, and new hire setups
• Maintain ticket documentation and escalate issues as needed
• Support basic networking and VPN access
• Manage IT equipment inventory

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees