Helpdesk / Desktop Support (SDCA2025)

RealManage•San Diego, CA

55d•$25 - $35•Onsite

About The Position

Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members. RealManage has earned the prestigious Certified recognition from Great Place to Work, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience. At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family. Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations. Company Overview: RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients. Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce. Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements. Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management. RealManage is a values-based company with the following values as our guiding principles: Integrity: we always do the right thing. Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship. Selflessness: more than teamwork; we are part of something special and much larger than any of us. Personal Relationships: we are a professional services company; people do business with people they like. Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better. The Desktop Support position is responsible for interacting directly with employees via a ticketing system and calling users back to assist with issues. To be considered you must be self-motivated, pleasantly aggressive, and have high personal ethics. You must be able to develop professional and personal relationships with co-workers and end-users, and you must be a positive and people-oriented person with excellent oral and written English communication skills. Attention to details is a must. This is NOT a remote position - based in San Diego, CA and in office fulltime

Requirements

This is NOT a remote position - based in San Diego, CA and in office fulltime
2+ years of desktop support experience
Intermediate knowledge of networking (wired and wireless)
Office apps (documents, spreadsheets primarily)
Desktop Support knowledge within a corporate environment (domains, DNS, etc)
1st to 2nd level troubleshooting skills (some issues will require more than basic PC knowledge)
Great attention to details
Willing to learn new tasks / skills
Good written AND verbal communication skills
Pleasant personality and ability to clearly communicate with people.
Must be able to succeed in a dynamic team environment and be open to overtime when necessary
This position requires the successful completion of a background investigation and/or drug screen.

Responsibilities

Install drivers / hardware
New user set ups (set up new login profiles, printers, shortcuts, mapped drives, etc.)
Hardware support (desktops, laptops, printers, etc.)
Software user support
1st and 2nd level troubleshooting
Assist with higher level tasks when needed