Helpdesk / Desktop Support - I

Imperative Logistics Group•Los Angeles, CA

23h

About The Position

The Desktop Support role will provide high quality desktop / technical support to users for business critical functions. This role will also build, deploy and manage computers and peripherals as well as maintaining the inventory. Job Description ESSENTIAL JOB FUNCTIONS Assist with day to day IT support desk operations including desktop systems upgrades and maintenance. Respond to requests for technical assistance in person, via phone, and electronically. Provide onsite support for remote locations as required. Maintain high level of response to all queries by all users. Log all support desk interactions in ConnectWise PSA. Install & maintain desktops, laptops, printers, scanners, & other peripherals. Maintain hardware/software inventory. Order and maintain inventory of computer supplies. Monitor spam filters. Troubleshoot computer hardware, software or network issues. Aid monitoring, response and intervention for IT related security incidents and violations, and site outages. Maintain smooth workflow and advise your supervisor of workload as necessary. Other duties as assigned. Q UALIFICATIONS AND E DUCATION R EQUIREMENTS 0-3 years’ experience providing help desk support in an enterprise windows environment. Experience with installing, configuring, and troubleshooting Windows 11 operating systems, Microsoft 365 & Entra ID . Ability to troubleshoot and assist with hardware, software, and network problems in person and remote. Demonstrated positive communication and teamwork skills. Have the ability to multitask and prioritize. Strong initiative and the ability to work successfully in an environment with minimal direction. Ability and interest to function effectively as a team player. PHYSICAL REQUIREMENTS The position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Requirements

0-3 years’ experience providing help desk support in an enterprise windows environment.
Experience with installing, configuring, and troubleshooting Windows 11 operating systems, Microsoft 365 & Entra ID .
Ability to troubleshoot and assist with hardware, software, and network problems in person and remote.
Demonstrated positive communication and teamwork skills.
Have the ability to multitask and prioritize.
Strong initiative and the ability to work successfully in an environment with minimal direction.
Ability and interest to function effectively as a team player.

Responsibilities

Assist with day to day IT support desk operations including desktop systems upgrades and maintenance.
Respond to requests for technical assistance in person, via phone, and electronically.
Provide onsite support for remote locations as required.
Maintain high level of response to all queries by all users.
Log all support desk interactions in ConnectWise PSA.
Install & maintain desktops, laptops, printers, scanners, & other peripherals.
Maintain hardware/software inventory.
Order and maintain inventory of computer supplies.
Monitor spam filters.
Troubleshoot computer hardware, software or network issues.
Aid monitoring, response and intervention for IT related security incidents and violations, and site outages.
Maintain smooth workflow and advise your supervisor of workload as necessary.
Other duties as assigned.