Helpdesk Desktop Support Analyst

Cerity Partners•Louisville, KY

16h•$70,000

About The Position

Do you enjoy helping users get the most out of technology? Are you passionate about solving problems and working with a diverse team of internal and external partners to resolve issues? Does working on projects on a wide variety of different platforms keep you interested? Do you want to help support a premier desktop infrastructure platform for a leading financial services firm? If yes, we believe you would be an outstanding fit as an IT Support Analyst for our Shared Services Technology team. Primary Responsibilities Work with internal and external resources to resolve user support issues Assist users with Windows 10/11, Office365, VOIP, and computer setup and usage. Onboard new employees across a variety of different platforms. Monitor and manage colleague technical issues through Fresh Service ticket system. Monitor and manage IT assets across the enterprise across each asset’s life cycle. Work with teams to get the most out of the Cerity Partners technology platform. Assist in a variety of special projects such as M&A integration, phone system conversion, conference room setup, and more.

Requirements

High school diploma is required, bachelor’s degree preferred.
1-3+ years of experience in user facing tier 1 desktop support.
Passionate about working directly with users on a daily basis.
Ability to work independently with a team spread across the United States.
Experience working with users of a diverse technical skillset.
Ability to take action on support requests in a professional manner to address issues, using problem solving skills to determine short-term and/or long-term resolution and effectively communicate resolution tailored to the audience.
Ability to continuously grow and learn new tools/platforms as projects require.
Team player who leaves their ego at the door and has a growth mindset, welcoming feedback with the goal of continuous improvement.
Comfortable with occasional travel.

Nice To Haves

Passion and experience in the Financial Services industry a plus.

Responsibilities

Work with internal and external resources to resolve user support issues
Assist users with Windows 10/11, Office365, VOIP, and computer setup and usage.
Onboard new employees across a variety of different platforms.
Monitor and manage colleague technical issues through Fresh Service ticket system.
Monitor and manage IT assets across the enterprise across each asset’s life cycle.
Work with teams to get the most out of the Cerity Partners technology platform.
Assist in a variety of special projects such as M&A integration, phone system conversion, conference room setup, and more.