Helpdesk / Desktop Support Analyst
About The Position
About Sesame Workshop Sesame Workshop is the global nonprofit behind Sesame Street and so much more. For over 50 years, we have worked at the intersection of education, media, and research, creating joyful experiences that enrich minds and expand hearts, all in service of empowering each generation to build a better world. Our beloved characters, iconic shows, outreach in communities, and more bring playful early learning to families in more than 190 countries and advance our mission to help children everywhere grow smarter, stronger, and kinder. Learn more at www.sesame.org and follow Sesame Workshop on Instagram , TikTok , Facebook , and X .
Requirements
- 3-4 years of combined relevant education & technical experience
- Excellent MS Office 365 (Outlook, Word, Excel, PowerPoint) knowledge
- Strong working knowledge of Windows 10 and MAC OS X
- Basic knowledge of systems hardware (PC, MAC, Multifunction Printers, Scanners, Mifi’s, WiFi, Mobile Devices, VOIP phones, etc.)
- Excellent verbal, communication, and organizational skills
- Knowledge of Active Directory and Microsoft Exchange administration
Nice To Haves
- Bachelor’s Degree or equivalent experience
Responsibilities
- Perform customer service functions by answering employee email and phone requests.
- Provide first level phone support and desktop support for both PC & MAC users.
- Responsible for logging all calls in ServiceDesk ticketing system and escalating calls if necessary.
- Assist in imaging of new desktops and laptops for distribution.
- Create/Manage Active Directory user accounts and Microsoft Exchange mailboxes, distribution lists and shared calendars.
- Support remote users; understanding of VPN; remote access technology.
- Perform upgrades, implementations and project-related tasks of new technologies as set forth by the IT Operations Department.
- Responsible for setting up and support of all smartphones (Android & iOS devices), including administration of our mobile device management solution.
- Support applications such as Signiant, Zoom, Microsoft O356, Adobe Creative Cloud, and other productivity tools
- Other related tasks as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
