Helpdesk Analyst / Technical Support Specialist

About the position

Lindblad Expeditions is seeking a dedicated Helpdesk Analyst / Technical Support Specialist to deliver exceptional assistance and support for computer systems, hardware, and software. This role involves responding to user inquiries, conducting diagnostic tests, isolating issues, and determining effective solutions to ensure optimal system performance. The successful candidate will effectively perform all essential responsibilities, demonstrating a commitment to excellence in technical support. Additional duties may be assigned as needed to meet the evolving needs of the organization.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Install, modify, and repair computer hardware and software.
• Respond to queries either in person or over the phone.
• Write training manuals.
• Train computer users.
• Document internal procedures.
• Maintain daily performance of computer systems.
• Resolve technical problems with Local Area Networks (LAN).
• Install computer peripherals for end users as needed.
• Maintain inventory of all equipment, software and software licenses.
• Assist with onboarding/off-boarding of users.
• Assist with day-to-day purchasing of IT equipment and office printer supplies.
• Work on special projects assigned by the Help Desk Manager.
• Travel to remote sites for support if needed.
• Adhere to company policies in performance of daily activities.

Requirements

• Strong working knowledge of Office software products, databases, networking, and remote-control software.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Proficiency in both written and spoken English.
• Excellent communication skills.
• Customer-oriented and cool-tempered.
• Strong sense of discretion & confidentiality required.
• A+ Certification preferred.

Benefits

• Travel benefits for employees and their family.
• Voyage of Discovery trips for employees to travel as guests.
• Health insurance including Medical, Dental, Vision.
• 401(k) plan with employer match.
• Long-Term Disability, Life & AD&D Insurance.
• Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care.
• Pre-Tax Commuter Benefit.
• 7-8 Paid Holidays.
• 2-3 Floating Holiday Options (pro-rated per start date).
• Up to 15 days of vacation (pro-rated per anniversary year).
• Parental Leave.
• Sick/personal days per city & state ordinance.
• Pet Insurance discount.