Helpdesk Analyst I

Digital Consultants, LLC • Quantico, VA

57d

About The Position

Leading with our people, Digital Consultants' mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness, and Common Sense make working here more than a job, it’s the Digital family. Digital Consultants is seeking a Help Desk Analyst I to join our team! This position is part of the IT Technology Development division within the NCIS ITD organization.

Requirements

• Minimum of 2 years in IT support
• Clearance: Active Top Secret clearance and eligible to obtain Top Secret/SCI
• Certifications: DoD 8570 IAT Level II Certification (Security +CE, CCNA Security, CySA++, GICSP, GSEC, or SSCP)

Responsibilities

• Initiate and resolve service requests/problem incidents
• Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
• Using problem-solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
• Route calls to product line specialists, application, or system support specialists
• Maintains and updates records and tracking databases
• Alerts management to recurring problems and patterns of problems
• Works with system administrators and developers to ensure services/incidents are completed
• Provides an outstanding customer service experience in a variety of circumstances across all organizational levels

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed