HelpDesk Administrator

Arkatechture • Portland, ME

56d • $50,000 - $65,000 • Remote

About The Position

Arkatechture is seeking a Support Desk Administrator to manage and support the operational health, security, and reliability of Arkalytics environments for both internal teams and customers. This role is responsible for system administration, user provisioning, platform configuration, and operational incident response across cloud and analytics platforms. The Support Desk Administrator will proactively monitor environments, maintain system performance, enforce security policies, and support release and deployment processes using established CI/CD and change management procedures. The ideal candidate is a detail-oriented technical professional with strong Linux/cloud administration skills and a passion for platform stability, security, and customer success.

Requirements

• 2+ years of experience in a similar individual contributor role
• Bachelor's degree in a related field or comparable work experience is acceptable for this position
• Strong experience working with Unix/Linux operating systems and administration of such systems
• Experience with Tableau, PowerBI or another BI Tool is a must
• Experience with cloud computing preferably AWS is preferred
• Experience working on a service desk in a customer facing support role
• Experience with systems such as Snowflake, Jenkins, OpenVPN, Bitbucket, and Auth0

Nice To Haves

• Tableau Server or PowerBI level Certification or a different tier is preferred
• Knowledge of Git, Jira, Confluence, Slack in an agile environment
• Experience working on a service delivery team
• Experience working with financial institutions such as Credit unions, Banks

Responsibilities

• Troubleshoot and resolve issues which may require admin privileges and knowledge
• Basic operational administration (setting up of permissions, folders, RBAC, policies etc) of all assigned Arkalytics systems (internal and client facing)
• Contribute to best practices that can be followed by the Support Services team
• Manage and contribute to Admin documentation for the Support Services team
• User provisioning (offboarding, onboarding, role changes) following Arkalytics policies
• Part of Information security team responsible for Arkalytics platform security
• Ensure security controls are in place at all times
• Performance tuning of systems
• Additional responsibilities as assigned

Benefits

• A flexible remote work policy with optional access to our Portland, Maine office
• A 4-day workweek after 3 years of service
• Generous paid time off, including 11 holidays
• Medical, disability, life insurance, and optional dental/vision
• 401(k) retirement plan with company match
• Training & certification reimbursement
• Milestone recognition programs, annual PTO increases, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees