Help Guide Technical Program Manager, Software Development, gTech

Google•Boulder, CO

1d•$156,000 - $229,000

About The Position

Google's projects, like our users, span the globe and require managers to keep the big picture in focus while being able to dive into the unique engineering challenges we face daily. As a Technical Program Manager at Google, you lead complex, multi-disciplinary engineering projects using your engineering expertise. You plan requirements with internal customers and usher projects through the entire project lifecycle. This includes managing project schedules, identifying risks and clearly communicating them to project stakeholders. You're equally at home explaining your team's analyses and recommendations to executives as you are discussing the technical trade-offs in product development with engineers. Using your extensive technical and leadership expertise, you manage projects of various size and scope, identifying future opportunities, improving processes and driving the technical directions of your programs. In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).

Requirements

Bachelor's degree in a technical field or equivalent practical experience.
5 years of experience in program management.
Experience in software program management or engineering management.
Experience with Large Language Models (LLM), NLP, or Generative AI.

Nice To Haves

8 years of experience in program management of emerging technologies or related technical fields.
Experience delivering cross-functional technical projects and programs with multiple stakeholders in a fluid environment.
Experience working with globally distributed teams across multiple time zones.
Ability to influence without authority, build cross-functional partnerships, and drive consensus.
Excellent communication, people management, and presentation skills, with the ability to articulate complex topics to both technical and non-technical audiences.
Excellent technical acumen and leadership across organizational and team boundaries.

Responsibilities

Act as the single point of accountability for the integration of the AI Help guide that is Guided Support Experience (GSE) platform into Google's consumer products, driving cross-functional programs.
Forge and lead a cross-functional program team, acting as the primary integration point and trusted advisor between Engineering, Product Management, UX, and partner Product Areas to drive alignment and consensus.
Act as the primary driver for resolving technical blockers and dependencies, partnering with a team for the Generative AI architecture, data pipelines, and infrastructure.
Cultivate subject matter expertise in the Help guide's Generative AI systems, prompt engineering, and strategies, leveraging this expertise.
Own and manage all program risks, identifying, assessing, and mitigating technical, process, and organizational challenges.
Navigate and secure all formal safety, compliance, and regulatory approvals for launch.