Technical Program Manager II, AI Conversational Support, gTech

Google • Boulder, CO

3h

About The Position

A problem isn’t truly solved until it’s solved for all. That’s why Googlers
build products that help create opportunities for everyone, whether down the
street or across the globe. As a Technical Program Manager at Google, you’ll use
your technical expertise to lead complex, multi-disciplinary projects from start
to finish. You’ll work with stakeholders to plan requirements, identify risks,
manage project schedules, and communicate clearly with cross-functional partners
across the company. You're equally comfortable explaining your team's analyses
and recommendations to executives as you are discussing the technical tradeoffs
in product development with engineers.

In gTech Users and Products (gUP), our mission is to advocate for Google’s users
by creating helpful and trusted experiences across the product ecosystem. We
achieve this by meeting partners and consumers where they are with support and
help, representing their needs with our product partners and proposing fixes and
features that elevate their engagement with Google's product ecosystem.
Additionally we provide a range of product services that ensure our products are
optimized for every user, no matter where they are in the world (e.g.,
localization, digitization, partner integration, and more).

In gTech Users and Products (gUP), our mission is to advocate for Google’s users
by creating helpful and trusted experiences across the product ecosystem. We
achieve this by meeting partners and consumers where they are with support and
help, representing their needs with our product partners and proposing fixes and
features that elevate their engagement with Google's diverse product ecosystem.
Additionally we provide a range of product services that ensure our products are
optimized for every user, no matter where they are in the world (e.g.,
localization, digitization, partner integration and more).

Requirements

• Bachelor's degree in a technical field, or equivalent practical experience.
• 2 years of experience in program management.
• Experience managing the end-to-end software product development lifecycle.
• Experience contributing to AI/ML based feature development.

Nice To Haves

• 5 years of experience in program management, in emerging technologies or a related technical field.
• 2 years of experience managing cross-functional or cross-team projects.
• Experience delivering cross-functional projects from initiation to launch, keeping stakeholders aligned.
• Ability to build collaborative relationships and influence partners across Engineering, Product, and UX teams.
• Ability to navigate ambiguity and proactive in identifying risks, managing dependencies, and creating structure.
• Excellent technical aptitude to understand architectural dependencies and discuss technical blockers with engineering teams.

Responsibilities

• Drive the execution of gUP programs and priorities, including managing the project life-cycle from initial technical scoping and requirements gathering through launch and post-launch support.
• Partner with Engineering teams to identify, troubleshoot, and resolve technical blockers within Generative AI workflows, including prompt engineering, data pipeline issues, and other factors impacting model quality and performance.
• Coordinate closely with Engineering, Product, and UX partners to ensure alignment on project goals, milestones, and timelines. Facilitate regular project-level communication, resolve conflicting priorities, and provide clear status updates to stakeholders and leadership.
• Identify, track, and mitigate project-level risks and dependencies. Ensure all safety, legal, privacy, and regulatory checkpoints are addressed, documented, and met to facilitate a smooth and compliant launch.
• Utilize data-driven frameworks, project management tools, and OKRs to track program health and progress. Maintain accurate and current project documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level