Help Desk Technician
About The Position
de maximis data management solutions, Inc. (ddms) is a growing, mission‑driven, service‑oriented technology and environmental data management company. Our teams support clients across environmental, remediation, energy, and geoscience sectors using cutting‑edge tools in cloud engineering, automation, data infrastructure, and secure IT operations. We’re looking for our next IT Help Desk Technician —a curious problem‑solver who thrives on helping people, strengthening systems, and contributing to a modern, cloud‑focused IT environment. If you’re energized by delivering excellent user support, improving technical workflows, and growing your skills in AWS and security, this may be the perfect role for you.
Requirements
- Experience providing IT support in a business environment.
- Strong troubleshooting skills across hardware, software, IAM, and cloud applications.
- Ability to manage competing priorities and follow tickets through resolution.
- Excellent communication, listening, and customer service skills.
- Ability to work independently, take initiative, and escalate appropriately.
Nice To Haves
- CompTIA A+ or Security+
- AWS certifications (any level)
- Experience working in cloud environments (especially AWS)
- Familiarity with security concepts, vulnerability management, or compliance frameworks
Responsibilities
- Serve as the first point of contact for all internal IT support needs.
- Review, triage, categorize, prioritize, and route support tickets to our third‑party Tier I support provider.
- Coordinate between ddms teams and the Tier I provider to ensure timely, accurate resolutions.
- Track ticket progress through completion and provide clear, proactive updates.
- Escalate complex, high‑impact, or recurring issues as needed.
- Troubleshoot and resolve issues related to: Windows and Mac endpoints User software and applications Identity and access management Cloud‑based services and tools
- Assist with AWS operational responsibilities, including cloud access management, troubleshooting, and monitoring.
- Participate in cloud security initiatives based on your experience and business needs.
- Contribute to security incident response, vulnerability remediation, and tool support.
- Collaborate with ddms teams on continuous improvements to cloud and security configurations.
- Manage user provisioning, deprovisioning, access changes, and system configuration requests.
- Perform root‑cause analysis for recurring issues and coordinate long‑term remediation.
- Maintain and improve internal documentation, runbooks, and escalation procedures.
- Identify support trends and recommend process, documentation, or tool improvements.
- Demonstrate ownership of the help desk function through consistent, reliable, professional support.
Benefits
- Medical and dental insurance
- Short‑term and long‑term disability coverage
- Robust retirement plan
- Generous PTO and paid Volunteer Time Off (VTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
