Help Desk Technician
About The Position
Looking for the ability to make an impact as a key part of a dedicated, diverse, and growing company? If so, Auto Driveaway Systems, LLC is seeking a detail-oriented team player to join us as a Help Desk Technician. In this role, you will be responsible for contributing to the organization’s success with technology by providing mission-critical system and equipment support, and adding value to key growth initiatives in the company. This IT professional must be organized, passionate about improving workflow processes, and able to prioritize while managing communications with employees in one of the largest professional driveaway companies in the United States. Auto Driveaway is a leading national provider of professional vehicle relocation services. Auto Driveaway primarily serves large corporate fleets, fleet management companies, upfitters, dealerships and vehicle OEMs with fast, safe, and reliable door-to-door driveaway and trucked transportation service nationwide. Services include fleet shipping and fleet management services; single vehicle “door-to-door driveaway” shipping; expedited shipping; enclosed carrier shipping for high-value vehicles; international (overseas) shipping; short-term and long-term vehicle storage; licensing, titling, and registration of vehicles; and vehicle maintenance and reconditioning services.
Requirements
- High School Diploma or GED equivalent required; some college in information technology preferred. One or more industry standard certification(s) such as CompTIA A+, CompTIA Network+, CompTIA Security+, Cisco CCENT, Microsoft MCSA are a huge bonus
- Ability to operate standard office equipment i.e. computer (software programs & email), telephone systems, calculators, copiers, facsimile machines.
- Ability to multi-task and operate in a high-volume, fast-paced environment.
- Demonstrable proficiency with Office/Microsoft 365, Exchange Online, and Azure AD.
- Advanced working knowledge of the Office 365 Suite and cloud-based administration
- Exceptional PC and troubleshooting skills, enabling you to resolve most SMB-related tickets independently
- Meticulous attention to detail
- Strong communication skills, in both written and oral formats
- High energy, enthusiasm, and drive for achieving results
- Passionate about user experience and customer satisfaction
Nice To Haves
- One or more industry standard certification(s) such as CompTIA A+, CompTIA Network+, CompTIA Security+, Cisco CCENT, Microsoft MCSA are a huge bonus
- some college in information technology preferred
Responsibilities
- Administer, configure, and improve technology experience for users and clients
- Proactively install, update, and maintain production software and hardware, including but not limited to PCs, cellular devices, and peripherals
- Integrate new applications and features while adhering to best practices, working with management and peers to determine and prioritize company needs
- Perform user onboarding and offboarding, including workstation setup
- Perform routine IT tasks including user account setup, password resets, and Microsoft 365 configuration
- Troubleshoot, diagnose, document, and resolve support tickets relating to endpoints, software, printers, and other technology devices
- Serve as the point of contact for on-site technicians and users, documenting and categorizing pertinent data for reference
- Communicate with external vendors for issue resolution
- Monitor and respond to system, service, and network alerts
- Provide local onsite and remote support to users and field locations as required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
