Help Desk Support Technician

David Lawrence Center•Naples, FL

6d•$21

About The Position

This position is a fast-paced and imperative component to our organization; task prioritization is constantly shifting, and multiple hats are worn. It is a great opportunity for IT-minded individuals that have the skills to maintain a calm and professional attitude when handling multiple projects as they provide a high level of internal Customer Service.

Requirements

Excellent network/computer diagnostic skills
Experience with Help Desk ticket systems
Experience with Desktop and network security
Experience with Microsoft Office 365 applications/configuration (Including Teams)
Experience with Telecommunications systems
Deep understanding of Desktop Operating System (Windows 11 Professional) deployment, configuration and administration
Working knowledge of Microsoft Windows Server 2016/2019 technologies (O365, Exchange, Active Directory, Azure, Entra ID, Intune etc.)
Experience supporting and troubleshooting of PC Desktops, laptops, printers, copiers, iPads, iPhones and Android Mobile devices in an enterprise environment
Experience working with outside vendors on Networking, Telecommunications, Audio/Visual, Printer/Copier support and completion of projects
A degree in Computer Science, Management Information Systems or a related field (A combination of HS/GED, Technical/Vocational Certificates and job experience MAY be substituted)
Active/Clear FL Driver's License
Availability to work overtime when needed
Effective skills in task prioritization, management and organization
Consistent and conscientious communication style (verbal and written)
Proven analytical and problem-solving abilities
Comfortable working both independently and in a group

Nice To Haves

Industry Certifications:
Network /A /Security
Microsoft Technology Associate (MTP)
Microsoft Certified IT Professional (MCITP)
Microsoft Certified Desktop Support Technician (MCDST)

Responsibilities

On-site and remote help desk technical support to assist staff in troubleshooting their computer hardware and/or software.
On-site and remote technical support to assist staff with DLC's electronic medical record (EMR).
Gathering and providing necessary information to IT Director to efficiently diagnose and resolve the issue within the scope of IT Standards if needed.
Providing End User Setup and support on the installation of new hardware, software, and phone systems within all facilities.
Maintaining documentation on equipment adds/moves/disposal of IT related equipment.
Identifying and learning appropriate software and hardware used and supported by the organization.
Performing hands-on fixes at the network/desktop level, including installing and upgrading software and configuring systems and applications.
Providing on-site training on network hardware and software systems as defined by IT standard operating procedures.
Troubleshooting/resolving network outages and interruptions.
Supplying IT On-Call 24/7 after-hours support (on rotation).