Help Desk Support Technician

IFF•St. Louis, MO

4d•$62,000 - $77,000•Hybrid

About The Position

IFF is a mission-driven lender, real estate consultant, and developer that helps communities thrive. Key to our success has been a deep sense of purpose, a broad perspective, and a relentless focus on achieving positive results. Across the Midwest we help clients from every sector, including human service agencies, health centers, schools, affordable housing developers, and healthy food grocery operators. Staff contribute extensive business experience and an unrivaled connection to the mission of IFF to the clients we serve. IFF is looking for candidates who are committed to our work and can demonstrate their creativity, diligence, enthusiasm, growth mindset, thoughtfulness, and passion for making meaningful change in the areas of economic and racial justice.

Requirements

Two years or more of college-level coursework in computer science, computer information systems, networking, computer programming, or system analysis.
One or more years of related experience in enterprise user support, preferably in the nonprofit or financial services sector.
High level of organizational and detailed skills.
Great oral and written communication skills and ability to communicate with all levels of staff.
Ability to balance multiple tasks and respond quickly to developments.
Experience in Windows 11, Microsoft Office 365, Windows Virtual Desktop, Adobe Acrobat, and front-end experience supporting VOIP telephone systems.
Experience with videoconferencing and other related communication systems.
Ability to think creatively about problems.
Ability to lift PC and server equipment and some overtime required.
Regular travel throughout the Midwest region; occasional early start or extended hours and evening or weekend work.

Nice To Haves

Certification in CompTIA A+ or CompTIA Network+ is desirable.
Bachelor’s degree preferred.

Responsibilities

Onboard and offboard employees to technology systems, equipment, and IT user policies.
Responds to inquiries and requests for support from staff across all offices. Identifies, troubleshoots, and resolves hardware and software issues.
Image and re-image computers.
Supports staff’s ability to connect to office systems in the office and remotely.
Manages user accounts and permissions in Active Directory.
Act as eyes and hands for Sr. Security and Systems Engineers while in regional offices.
Supports the Microsoft Teams conferencing system.
Travel to southern and central region offices to provide user, desktop and network support as well as to collaborate with team in Chicago.
Demonstrates a commitment to equity, diversity, and inclusion. Promotes an environment of empathy and respect, ensures the inclusion of all team members, and will actively engage in EDI events and learning opportunities.
Demonstrates a commitment to equity, diversity, and inclusion. Promotes an environment of empathy and respect, ensures the inclusion of all team members, and will actively engage in EDI events and learning opportunities.
Perform other projects as assigned.