Help Desk Technician

Lids • Indianapolis, IN

1d • Hybrid

About The Position

Under general direction, performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting, and supporting of PC hardware, operating systems, software applications, peripherals, and point-of-sale devices for the entire organization. Performs a variety of project tasks and requires good written and oral communication skills with the ability to work with users diplomatically and skillfully. May interact with engineers, vendors, and/or applications development to restore service and/or identify and correct core problems.

Requirements

• Minimum 2 years’ experience providing Help Desk support to medium-sized companies
• Excellent communication and interpersonal skills
• Strong problem solving and communication skills
• In-depth knowledge of computer systems, networking, and mobile device
• IT-related degree or a minimum of 3 years’ experience providing Help Desk support to medium-sized companies.
• Retail point-of-sale systems

Nice To Haves

• In order to be successful in this role, candidates must excel in a fast-paced environment, have a positive mindset, and possess great communication skills (both written and verbal). Attention to detail is a must!

Responsibilities

• Provide support to retail stores and corporate/field employees for IT and Point-of-sale equipment
• Investigate, troubleshoot, and resolve (in real-time) issues brought to the Helpdesk, using different diagnostic techniques
• Understand the processes and procedures used to conduct business in the retail industry so you can provide support across the corporate enterprise
• Provide prompt, thorough, and courteous solutions to the issues reported to the Help Desk
• Document issues in the ticketing system
• Communicate technical solutions to a non-technical workforce
• Complete and close the Help Desk tickets under your assignment in a timely manner
• Provide regular status updates to the Manager of IT Operations
• Hybrid schedule
• Evening/weekend availability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees