Help Desk Technician - Hybrid - Seaport District
About The Position
Vanderweil Engineers is a nationally recognized, top-ranked engineering firm specializing in MEP/FP and technology services. For 75 years, we've delivered innovative solutions across diverse sectors—including Science & Technology, Mission Critical, Academic, Healthcare, and Commercial. As one of the largest independently owned engineering firms in the U.S., our team of 500+ professionals operates from nine offices nationwide, bringing deep expertise and a commitment to excellence to every project. We offer mentorship, growth and stability in an ever-changing volatile environment. Join us to do the best work of your career as a Senior Helpdesk Analyst at our Boston, MA headquarters (Seaport District - four minutes from South Station, Hybrid schedule).
Requirements
- 5+ years in Helpdesk with increasing responsibility
- Strong communication and interpersonal skills
- Network fundamentals - DNS, DHCP, TCP/IP, VPN
- Endpoint Management - Intune, GPO, Windows Update
- Ability to lift at least 35lbs
- Some infrequent travel to other Vanderweil offices
Nice To Haves
- Autodesk Engineering is a plus
Responsibilities
- Delivering best in class support to Vanderweil internal clients.
- Work with new technology and latitude to take ownership of business technology initiatives.
- Use your versatility and problem-solving skills to deliver solutions while solving challenges.
- Learn from a long tenured team of technology professionals.
- Microsoft Intune / Endpoint Manager (Laptop imaging and deployment etc)
- MS Teams Phone support
- User and device lifecycle management:
- Troubleshoot device compliance, update failures, and encryption issues
- User moves/ adds/ changes
- Basic & Advanced Technical Support - Serve as Tier 2 / Tier 3 escalation point for complex incidents including supporting other offices and wfh colleagues
- Troubleshoot advanced issues across:
- Windows 11 OS Platform
- Microsoft 365 (Exchange Online, Teams, OneDrive)
- Active Directory / Entra ID (Azure AD)
- VPN, MFA, SSO
- Application installs
- Work with infrastructure & cybersecurity teams to solve complex issues
- Open and manage support tickets with vendor support
- Setup and support Conference Room AV devices (mostly Logitech RallyBar)
- Support MFA enrollment and recovery
- Assist with investigation of/ response to suspicious activity
- Follow secure handling and escalation procedures
- Create and maintain:
- Knowledge base articles
- Standard operating procedures (SOPs)
- Recommend improvements to tools and workflows
Benefits
- Our hybrid work style (up to 2 days remote per week) allows team members to have flexibility while building their skills through in-person exposure to industry experts.
- We prioritize wellness with programs that support physical and behavioral health, and we’re proud to foster an equitable and inclusive workplace.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
