Help Desk Technician - TS/SCI
About The Position
We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a Help Desk Technician joining our team to support our government client’s activities in the Northern Virginia locations. At GDIT, people are our differentiator. As a Help Desk Technician supports and manages the responsibilities of the successful completion of all tasks in assigned projects. Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems. Assists with the installation, configuration, and upgrade of computer hardware and software. Provides end-user software troubleshooting and support. Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions. Provides troubleshooting and support. Assists in the administration of e-mail systems. Provides phone and help-desk support for local and off-site users. Maintains current knowledge of relevant technology as assigned. Participates in special projects as required.
Requirements
- Requires a AA/AS.
- 3+ years of directly related experience supporting help desk operations or customer service.
- Security Clearance Level: TS/SCI with Polygraph
- Must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA A+ CE, CompTIA Network+ CE, CompTIA Security+ CE, Systems Security Certified Practitioner (SSCP), OR Cisco Certified Network Associate (CCNA)-Security.
- In addition must attain the required DoD 8570 Computing Environment (CE) Training within six (6) months of Hire Date.
- Active Directory (AD)
- Help Desk Support
- Technical Support
- US Citizenship Required: Yes
Responsibilities
- Supports and manages the responsibilities of the successful completion of all tasks in assigned projects.
- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
- Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
- Assists with the installation, configuration, and upgrade of computer hardware and software.
- Provides end-user software troubleshooting and support.
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Provides troubleshooting and support.
- Assists in the administration of e-mail systems.
- Provides phone and help-desk support for local and off-site users.
- Maintains current knowledge of relevant technology as assigned.
- Participates in special projects as required.
Benefits
- Full-flex work week to own your priorities at work and at home
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
