Help Desk Technician – Able to Obtain TS/SCI
About The Position
ASE is looking for a Help Desk Technician to work in Honolulu, HI. The Help Desk Technician operates as part of a key Command and Control, Communications and Cyber (C4) technical focal point. This role involves providing Tier 1 troubleshooting support for HQ executive community members, including Flag/General Officers (FOGO), in offices, quarters, and during travel. The technician also supports distinguished visitors and command-level special events and also manages communications for significant personnel within the area of responsibility. To join our team of outstanding professionals, apply today!
Requirements
- SECRET clearance required, with the ability to obtain TS/SCI clearance.
- Minimum High School Diploma/GED.
- CompTIA Security+ certification.
- Experience using Microsoft Office tools (Word, PowerPoint, Excel, and Outlook).
- At least 2 years of experience in service desk or help desk support with basic troubleshooting skills in hardware, software, and network topologies.
- Basic level skills in system administration and active directory.
- The technician must possess a thorough knowledge of IT concepts, computer hardware, software, and networking, enabling them to analyze and solve complex problems effectively.
- Communication skills are essential, as the technician will often need to explain technical issues to staff without a technical background.
Nice To Haves
- Bachelor of Science degree in IT, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution.
- A+ or Network+ certification.
Responsibilities
- Serves as the initial point of contact at the customer service desk, handling all ADP hardware, software, and networking issues for the Command.
- Facilitates secure and non-secure communications, supervises the installation of information systems, and acts as a liaison with external organizations such as the Navy Marine Corp Intranet and the Defense Information Systems Agency Network Operations Center.
- Manages a service desk tool based on Information Technology Infrastructure Library (ITIL) frameworks, addressing incident management, service requests, problem management, access management, and event management.
- Supports Local Registration Authority (LRA) duties in accordance with DoD and customer standards.
- Provides a Monthly Status Report (MSR) to the Contracting Officer's Representative (COR)-appointed Technical Assistant (TA), detailing accomplishments, identifying issues, and highlighting areas requiring government action.
- This position demands a proactive approach to ensure the seamless operation and security of communications within headquarters.
Benefits
- The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits.
- Paid Time Off (PTO) is offered to regular full-time and part-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
