Help Desk Technician

Premium Waters • Minneapolis, MN

1d • $22 - $26

About The Position

Premium Waters is looking for an IT helpdesk technician to provide internal support for employees and contractors. Candidates should have a mix of technical and customer service skills.
Premium Waters is seeking a resource who is passionate about technology and helping people. Working in a fast-paced, challenging, rapidly growing environment, we are looking for passion, commitment and a desire to exceed expectations while demonstrating a strong work ethic. Under general direction from the IT Director and network administrators, the helpdesk technician will manage IT requests, provide first line resolution and escalation for all technical support requests.
Candidates must demonstrate high levels of problem solving, time management and written documentation skills.

Requirements

• Windows 10 and 11, Office 365
• Active Directory maintenance and user support
• Window based device such as laptops, workstations, printers, scanners, etc.
• Mobile devices (iOS, Android)
• Client PC connectivity - Ethernet, TCP/IP and VPN
• File server knowledge
• Strong customer service and troubleshooting skills
• Ability to communicate technical information, both verbal and written, to a wide range of end-users
• 2 years+ experience working in a Microsoft Windows environment

Nice To Haves

• Microsoft certifications a plus

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Handle Tier 1 helpdesk escalations through a ticketing system
• Follow up on outstanding requests and ensure timely resolution
• Create accounts and configure hardware as part of on-boarding process
• Manage and monitor internal assets to ensure accurate inventory records
• Support administration of phone system
• Support audio and video equipment in conference rooms
• Write training manuals as needed
• Other duties may be added and/or assigned as needed

Benefits

• Medical and Prescription Drug with a Company Vision Program
• Dental
• A generous PTO program
• Paid Parental Leave
• Gym Reimbursement Program and Company Paid Wellness Coach
• Online Virtual Care
• Company Paid Life Insurance for Employee, Spouse, Children
• Company Paid Long and Short-Term Disability
• Company Paid Employee Assistance Program
• Flexible Spending Account
• Education/Tuition Reimbursement Program
• 401(K) – Company Match 100% up to 4%
• Bereavement Leave
• Volunteer Time Off Program
• Holiday Pay
• Employee Water Program – Free Water
• Referral Bonus
• Daily Pay
• Onsite wellness coaching and physical therapy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees