Help Desk Technician

The Ohio State University • City of Niagara Falls, NY

6d

About The Position

Responsible for receiving, resolving, escalating, and monitoring customer issues/requests. The Help Desk Technician provides immediate assistance and problem resolution, whenever possible, for service inquiries concerning utilization and information regarding all OSUMC computer systems applications, telephony and paging systems, personal computers and peripherals. Critical tasks performed by this area also includes communicating, tracking and reporting computing environment outages.

Requirements

• High School diploma or GED and 1 year Help Desk/Operations experience.
• Must possess excellent phone based communication skills
• Working knowledge of and experience with desktop hardware and peripheral units or components and their connectivity in a wired or wireless environment, PC and computer terminology, computing technologies, PC operating systems and applications, is required
• Working knowledge of and experience with Microsoft Operating Systems and Microsoft Office products is preferred
• Prior experience in a direct customer service role via the telephone is preferred
• Industry certifications are a plus

Responsibilities

• Receiving customer issues/requests
• Resolving customer issues/requests
• Escalating customer issues/requests
• Monitoring customer issues/requests
• Providing immediate assistance and problem resolution for service inquiries
• Communicating, tracking and reporting computing environment outages

Benefits

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED