Help Desk Support I - Maitland, FL

Advanced Dermatology and Cosmetic Surgery•Maitland, FL

12h•Onsite

About The Position

We are a leading dermatology company, and we're looking for an experienced Help Desk Technician to join our dynamic team. Our medical office environment is fast-paced, and we take pride in being one of the largest dermatology practices in the country, with plans for continued growth.

Requirements

Possess strong hardware and software knowledge.
Be proficient in Windows operating systems (Windows 10, etc.), Microsoft Office Suite, and Microsoft Exchange/Outlook.
Have experience diagnosing PC hardware problems.
Be able to perform basic network functions.
Conduct computer remedial and preventative maintenance.
Maintain accurate and complete records of customer calls and resolutions.
Stay current with technical knowledge of relevant products and support policies.
Have 1 year of experience working in a help desk environment, resolving computer hardware and software-related issues.

Responsibilities

Provide top-notch technical support to end-users via phone, email, and self-service requests.
Diagnose and resolve hardware and software issues, communicating effectively with end-users to understand equipment problems and propose solutions.
Set up, configure, and test computer equipment and peripherals.
Maintain detailed records of customer issues, tracking each case through to resolution.
Assist in software and hardware updates.
Perform PC Moves/Adds/Changes as needed.