Help Desk Technician - IT - Juneau

Central Council Tlingit & Haida Indian • Juneau, AK

1d

About The Position

The Help Desk Technician will respond to customer inquiries to provide technical assistance and support via phone, in-person, or remotely, related to computer systems, hardware, and software.

Requirements

• Knowledge of computer systems, mobile devices, and other technology products.
• Ability to diagnose and resolve basic technical issues.
• Good problem-solving, analytical, and teamwork skills.
• Able to read, understand, and apply information in technical manuals and journals.
• Able to communicate well both verbally and in writing with users, co-workers, and management.
• Able to follow direction of the IT Manager and upper management.
• Able to travel out of town occasionally to support field workers and to attend training.
• High school diploma or equivalent.
• Three (3) years’ related experience.
• Substitution: Associate degree from an accredited college in computer networking, computer science or a closely related field may substitute for two years of the required work experience.

Nice To Haves

• N/A

Responsibilities

• Respond to help desk tickets via phone, email, in-person, or through remote access.
• Maintain and optimize the operating systems and configurations of workstations.
• Provide technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
• Record events, problems and their solutions in the help desk ticketing system
• Perform routine user account administration.
• Provide hardware and software training to individuals and groups.
• Maintain the IT knowledge base and end user documentation.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED