Help Desk Technician (7411)
About The Position
Friends University is seeking to fill the Help Desk Technician position in Wichita Kansas. This is an on-site position that provides first point of contact for Information Technology and Educational Technology customer questions, problems, and requests. The technician will use incident management software to track, correct, and monitor problems to ensure timely resolution. The technician will resolve customer issues or escalate more complex issues to the appropriate area. Friends University is committed to work-life balance for its employees by offering flex work options, up to 4 weeks of vacation, 96 hours of sick leave per year, up to 13 1/2 paid holidays, half day Fridays June through July, up to 5% retirement matching, and free undergraduate tuition for you, your spouse, and your dependents. Friends University seeks to hire individuals who will embrace our mission and celebrate our commitment to equipping students to honor God in their personal, professional, and spiritual lives by adhering to the University’s RISE Core Values (Respect, Inclusion, Service and Excellence). The mission of the University is: Friends University, a Christian University of Quaker heritage, equips students to honor God and serve others by integrating their intellectual, spiritual, and professional lives. Please visit our employment site at https://www.friends.edu/employment-opportunities/ to apply. Only applications submitted through this Friends University website application process will be accepted. Friends University aspires to be a model of excellence in higher education. As an expression of our Christian faith, we aim to prepare our students for success in a diverse and interconnected world by providing transformative learning experiences that embrace different viewpoints. As we seek individuals to join our Friends University community, we encourage candidates who share our commitment to diversity, equity, and inclusion to apply. Join us as we continue on this journey towards a more just and inclusive future for all. Equal Opportunity Employer Friends University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.
Requirements
- Minimum one year of hands-on experience with personal computer software and hardware troubleshooting and support.
- An associate’s degree in computer science or equivalent experience.
- Courtesy, tact, and diplomacy are essential elements of the job.
- Excellent written, oral and interpersonal communication skills are necessary.
- Technology proficiency in MS Office products and networks.
- Ability to multitask.
- Ability to maintain confidential information in a professional manner.
- Ability to have a positive and productive working relationship with co-workers, university personnel, and students.
- Working knowledge of all office equipment, including, but not limited to, computer, copier, fax machine, and telephone.
Nice To Haves
- Desirable certifications, CompTIA A+, Network +, Security +, Microsoft IT Support.
Responsibilities
- Provides first point of contact for Information Technology and Educational Technology customer questions, problems, and requests.
- Use incident management software to track, correct, and monitor problems to ensure timely resolution.
- Resolve customer issues or escalate more complex issues to the appropriate area.
Benefits
- flex work options
- up to 4 weeks of vacation
- 96 hours of sick leave per year
- up to 13 1/2 paid holidays
- half day Fridays June through July
- up to 5% retirement matching
- free undergraduate tuition for you, your spouse, and your dependents
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
101-250 employees
