Help Desk Technician

QED National • Austin, TX

33d • Onsite

About The Position

Our public sector client in Austin, TX is seeking a Help Desk Technician to join their technical support team for a 6-month contract, with a strong likelihood of conversion to full-time employment. This is an onsite position supporting day-to-day IT operations for internal staff. In this role, you will provide front-line technical support by responding to inbound calls, service tickets, and emails in a timely, professional manner. You will troubleshoot and resolve issues related to hardware, software, user accounts, and network connectivity. Responsibilities include password resets, printer configuration, break/fix support, onboarding setup, updating website content, supporting conference room A/V, and resolving more complex issues using documented procedures. This position requires strong communication, attention to detail, and a customer-first mindset. SEO keywords included: Help Desk Technician, IT Support, Desktop Support, Technical Support Specialist, Service Desk, Active Directory, Microsoft Azure, Windows 10 Support, Public Sector IT Jobs, Austin IT Jobs.

Requirements

• Proven experience delivering superior customer service across multiple channels (phone, email, in-person, or chat).
• 2 years of experience supporting end users with varying levels of technical proficiency.
• 2 years of experience supporting computers, software, and systems including Microsoft Office Suite, Windows 10, and Adobe products.
• 2 years of experience troubleshooting information systems and resolving technical issues.
• 1 year of hands-on experience using Active Directory for account and access management.
• 1 year of experience working with cloud technologies such as Microsoft Azure.
• CompTIA A+, CompTIA ITF+, or equivalent certification highly preferred.

Nice To Haves

• 1 year of demonstrated initiative and desire for long-term career growth within an organization.
• Strong interest in advancing into more complex IT roles within a structured career path.

Responsibilities

• Provide front-line technical support by responding to inbound calls, service tickets, and emails in a timely, professional manner.
• Troubleshoot and resolve issues related to hardware, software, user accounts, and network connectivity.
• Password resets
• Printer configuration
• Break/fix support
• Onboarding setup
• Updating website content
• Supporting conference room A/V
• Resolving more complex issues using documented procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed