Help Desk Technician

BROWN SIMS PC•Houston, TX

2d•Onsite

About The Position

We are seeking a detail-oriented and dependable Help Desk Technician to join our fast-paced IT team. This on-site role is ideal for someone with a foundational background in IT support who is eager to grow, learn, and work in a dynamic environment. In addition to resolving technical issues, this role plays an important part in educating end users and promoting IT best practices across the organization.

Requirements

Associate degree in Information Technology, Computer Science, or related field (or equivalent experience).
1–3 years in a help desk or technical support role.

Nice To Haves

CompTIA A+
Network+
Microsoft Certified: Modern Desktop Administrator Associate, or similar.

Responsibilities

Provide Tier 1 and Tier 2 support for hardware, software, and network-related issues.
Troubleshoot and resolve issues involving Windows OS, Microsoft 365, printers, mobile devices, and other enterprise applications.
Educate end users on IT tools, policies, and best practices to reduce recurring issues and improve efficiency.
Accurately document support requests, troubleshooting steps, and resolutions.
Escalate complex or unresolved issues to senior IT staff as appropriate.
Assist with user onboarding and offboarding, including account setup and equipment provisioning.
Maintain and contribute to knowledge base articles and internal documentation.
Participate in IT projects and departmental initiatives as needed.
Manage and prioritize multiple support requests in a fast-paced environment.
Provide occasional after-hours or weekend support when required.