Help Desk Technician Tier I (Hybrid opportunity)
About The Position
Help Desk Technician I $ 19.37 - $ 21.42 Arvig: Committed to Service, Dedicated to You Join one of the nation's largest independent broadband service providers! At Arvig, we deliver leading-edge broadband and telecommunications solutions -including high-speed internet, TV, phone, and security- to residential and business customers across Minnesota and beyond. Our success is driven by a team of nearly 900 talented employees who embody our core values: ownership, engagement, efficient, and knowledge. We believe our people are the driving force behind everything we achieve, and we foster a culture built on courage, humility, open-mindedness, integrity, respect, and safety. At Arvig, our goal is clear: to provide exceptional service and reliable solutions, backed by the latest technology, in an environment where employees can thrive in growth and opportunity. Discover the Arvig Advantage -a workplace where you can bring your whole self, feel a true sense of belonging, and see your skills, ideas, and ambitions make a meaningful difference What You'll Do As a Help Desk Technician , you will be responsible for providing friendly and professional technical support to customers through calls, emails, and chats. You'll troubleshoot issues, learn to use industry-standard tools, and collaborate with a team to solve problems. Along the way, you’ll gain hands-on experience, recommend process improvements, and contribute to exciting projects—all while helping customers and building your IT expertise!
Requirements
- Commitment to Safety: A strong dedication to maintaining a safe environment -both physically and mentally- for yourself, your colleagues, and customers
- Education: High school diploma or GED required
- Experience: At least one year of customer service experience and/or a troubleshooting environment.
- Familiarity with gadgets like Wi-Fi routers, DSL modems, desktop computers, etc.
- Knowledge: A solid grasp of computer hardware and basic networking concepts; know your way around home tech like routers, remotes, set-top boxes, etc.
- Technical proficiency: Comfortable working with Microsoft Windows and Mac OS
- System Savvy: Confidence using troubleshooting tools and issue tracking systems to resolve problems
- Customer Service Focus: You're a people person who listens, connects, and helps customers feel at ease. You can explain tech stuff in a way that makes sense to everyone -tech-savvy or not.
- Professional Vibes : You're proactive and love learning about the latest tech trends. You've got a knack for solving problems and keeping things running smoothly. Positive, upbeat, and ready to help -it's just who you are!
Nice To Haves
- AAS degree in computer, IT, networking or related
- Experience in a technical phone support role
- Knowledge of data communication protocols, high-speed connections, modem configuration, web browsers, Internet services such as HTTP, FTP, DNS, POP, etc.
- Intermediate to advanced knowledge of email software, Windows, Mac systems, etc.
- Intermediate understanding of Internet, phone and cable services is a plus
Responsibilities
- providing friendly and professional technical support to customers through calls, emails, and chats
- troubleshoot issues
- learn to use industry-standard tools
- collaborate with a team to solve problems
- gain hands-on experience
- recommend process improvements
- contribute to exciting projects
Benefits
- Competitive Pay; Start with a strong, competitive wage that reflects market standards, with opportunities for pay increases based on your performance and contributions
- Comprehensive Insurance Coverage: Protect what matters most with robust health, dental, vision, and life insurance plans for you and your family
- Financial Security: Plan confidently for the future with our 401(k) program and the added advantage of our Employee Stock Ownership Plan (ESOP) -because your success is our success
- Work-Life Balance: Prioritize your well-being with generous paid time off, holidays, and educational reimbursement opportunities to support your growth
- Clear Career Pathways: Explore visible career paths across the company, designed to help you grow, advance, and achieve your professional goals
- Exclusive Perks: Enjoy company service discounts and FREE internet at your primary residence where Arvig provides service -because connected matters
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
