Help Desk Technician Tier I (Hybrid opportunity)

Arvig Enterprises • Perham, MN

3d • $19 - $21 • Hybrid

About The Position

As a Help Desk Technician , you will be responsible for providing friendly and professional technical support to customers through calls, emails, and chats. You'll troubleshoot issues, learn to use industry-standard tools, and collaborate with a team to solve problems. Along the way, you'll gain hands-on experience, recommend process improvements, and contribute to exciting projects—all while helping customers and building your IT expertise!

Requirements

• Commitment to Safety: A strong dedication to maintaining a safe environment -both physically and mentally- for yourself, your colleagues, and customers
• Education: High school diploma or GED required
• Experience: At least one year of customer service experience and/or a troubleshooting environment.
• Familiarity with gadgets like Wi-Fi routers, DSL modems, desktop computers, etc.
• Knowledge: A solid grasp of computer hardware and basic networking concepts; know your way around home tech like routers, remotes, set-top boxes, etc.
• Technical proficiency: Comfortable working with Microsoft Windows and Mac OS
• System Savvy: Confidence using troubleshooting tools and issue tracking systems to resolve problems
• Customer Service Focus: You're a people person who listens, connects, and helps customers feel at ease. You can explain tech stuff in a way that makes sense to everyone -tech-savvy or not.
• Professional Vibes : You're proactive and love learning about the latest tech trends. You've got a knack for solving problems and keeping things running smoothly. Positive, upbeat, and ready to help -it's just who you are!

Nice To Haves

• AAS degree in computer, IT, networking or related
• Experience in a technical phone support role
• Knowledge of data communication protocols, high-speed connections, modem configuration, web browsers, Internet services such as HTTP, FTP, DNS, POP, etc.
• Intermediate to advanced knowledge of email software, Windows, Mac systems, etc.
• Intermediate understanding of Internet, phone and cable services is a plus

Responsibilities

• providing friendly and professional technical support to customers through calls, emails, and chats
• troubleshoot issues
• learn to use industry-standard tools
• collaborate with a team to solve problems
• gain hands-on experience
• recommend process improvements
• contribute to exciting projects

Benefits

• Competitive Pay; Start with a strong, competitive wage that reflects market standards, with opportunities for pay increases based on your performance and contributions
• Comprehensive Insurance Coverage: Protect what matters most with robust health, dental, vision, and life insurance plans for you and your family
• Financial Security: Plan confidently for the future with our 401(k) program and the added advantage of our Employee Stock Ownership Plan (ESOP) -because your success is our success
• Work-Life Balance: Prioritize your well-being with generous paid time off, holidays, and educational reimbursement opportunities to support your growth
• Clear Career Pathways: Explore visible career paths across the company, designed to help you grow, advance, and achieve your professional goals
• Exclusive Perks: Enjoy company service discounts and FREE internet at your primary residence where Arvig provides service -because connected matters

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED