Help Desk Technician Intern

Prolific•Indianapolis, IN

11h•Onsite

About The Position

Prolific is looking for a tech-savvy part-time help desk intern responsible for providing technical assistance with computer systems, networking equipment, SaaS applications, and computer software. As a help desk technician, you are responsible for responding to email, chat, and phone inquiries and offering technical support to employees across the Prolific family of brands. A successful help desk technician should be passionate about technology and well versed in macOS environments. You should have excellent interpersonal and communication skills, and love working directly with people to solve challenging problems. Friendly people, fun offices, and incredible clients make it enjoyable to come to work at Prolific. Learn more about Prolific at prolificHQ.com.

Requirements

Must have experience using macOS computers (85% macOS / 15% Windows)
Proficiency with Windows 10 / 11 computers
Excellent oral and written communication skills; highly professional demeanor
Excellent problem-solving skills
Strong attention to detail
Willingness to learn
Ability to diagnose and resolve basic computer related technical issues
This is an downtown Indianapolis-based position. You must live within driving distance of the Prolific office to be considered for the role.
Free parking downtown is provided.

Nice To Haves

Experience with Office 365 administration
Experience with networking administration

Responsibilities

Respond to all inbound help desk tickets in a timely manner
Provide excellent customer service
Document service interactions and ticket resolutions
Configure, set up, maintain, and troubleshoot computer systems, hardware, and software
Diagnose and repair computer issues
Diagnose and repair SaaS account issues
Training computer users
Manage device inventory
Maintain the technology in our Indianapolis, IN office (On-site)
Maintain the technology in all our additional offices (Remote)
The responsibilities are many, various, and not limited to those listed above.