Help Desk Technician II

Unite Information Technology Services•Huntington Beach, CA

1d•Hybrid

About The Position

Since we are growing rapidly, Unite IT Services is looking for full-time employees with varying levels of experience in the Computer Science and Information Technology fields to aid us in servicing the greater Orange County and Los Angeles areas. Employee responsibilities include diagnosing and troubleshooting incoming customer technical issues both on-site and remotely via e-mail and phone. Technical issues include network connectivity, OS, software, and hardware failures for small and medium sized businesses. Employees will be expected to update ticket information on cases in real time to keep clients up to date.

Requirements

At least 1 year in a formal Help Desk role, working with end users directly
Experience with ticketing software, RMM solutions, and writing technical documentation or Internal Knowledge-Base articles
An understanding of Window's OS environments as well as MS365 solutions
A basic understanding of networking, firewalls, and mail flow with modern email providers
Experience with PC and Server hardware replacement and diagnostics
Integrity (Those without need not apply)
A natural, positive attitude day to day
Clear and effective communication skills with team members, supervisors, and clients
Honesty in constructive feedback to supervisors, and openness to receive it in turn.
Punctuality and diligence
Detailed note taking and documentation
Consistency in your work
A desire to learn

Responsibilities

diagnosing and troubleshooting incoming customer technical issues both on-site and remotely via e-mail and phone
Technical issues include network connectivity, OS, software, and hardware failures for small and medium sized businesses
update ticket information on cases in real time to keep clients up to date