Help Desk Technician II

Neighbors Credit Union

just now•$26 - $32

About The Position

Summary of position: Be a brand ambassador and allow the mission, vision and service standards established by Neighbors Credit Union guide you in everything you do. Provide excellent service to internal and external members, act with integrity, provide trustworthy guidance, make it easy to do business with us, make others feel important, and take personal responsibility in everything you do. Primary Function: The Help Desk II Technician provides advanced technical support and serves as an escalation point for complex system, network, and application issues. This role supports critical banking systems, ensures adherence to financial regulatory standards, and assists in maintaining a secure and reliable IT infrastructure for the credit union.

Requirements

Experience supporting financial institutions or regulated environments preferred
Strong knowledge of Windows Server, Microsoft 365 administration, networking concepts (DNS, DHCP, TCP/IP), and endpoint security tools
Familiarity with virtualization platforms (VMware or Hyper-V) preferred
Strong troubleshooting and analytical skills
Excellent communication and documentation abilities
Associate or Bachelor’s degree in Information Technology or related field preferred
3–5 years of progressive IT support experience
While performing the duties of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. Ability to lift items weighing 10 pounds are required.
Reasonable accommodation can be made to enable those with disabilities to perform the described essential functions.

Nice To Haves

Experience supporting financial institutions or regulated environments preferred
Familiarity with virtualization platforms (VMware or Hyper-V) preferred
Associate or Bachelor’s degree in Information Technology or related field preferred

Responsibilities

Provide Tier 2 technical support for escalated issues
Diagnose and resolve advanced hardware, software, server, and network problems
Support and maintain core banking systems, financial applications, and integrations
Manage user access, permissions, and security configurations
Assist in maintaining Microsoft server environments, including Active Directory and Group Policy
Troubleshoot VPN, firewall, and network connectivity issues
Perform system updates, patch management, and endpoint security monitoring
Participate in disaster recovery planning and testing
Document procedures and develop knowledge base materials
Mentor and provide guidance to Help Desk I staff
Ensure compliance with NCUA, FFIEC, and internal security standards