Help Desk Technician 1

Haselden Construction•Centennial, CO

12h•$22 - $26

About The Position

Tier 1 Help Desk Technician At Haselden Construction , our vision is to be a great builder, and our purpose is to help our team members become the best version of themselves. Haselden’s team members take great pride in providing their respective customers with a superior level of service and our simple — but profound — purpose statement is top of mind for every project manager, superintendent, and team member – whether on a job site or when supporting project operations from the main office. We offer a progressive, positive, and challenging — yet fun — work environment and cutting-edge tools to help you with career growth, personal development and achieving your maximum potential. Our extensive benefits program, dynamic team atmosphere and strong core values help create the best environment for our staff and the best service for our clients. FMLA Job Summary: Tier 1 Help Desk Technician position will be under the general direction of Director of Business Integration. You will be performing skilled professional work in the management and operation of IT related duties.

Requirements

High School Diploma or Completion of IT Internship
Excellent troubleshooting skills are required. You must be able to quickly assess a situation, identify affected parties, and ask logical questions to work through issues to find and mitigate the root cause of an issue.
Must be able to prioritize projects and tasks.
Working knowledge of network and Microsoft operating systems.
Ability to exercise independent judgment and act on it.
Highly self-motivated, directed and organized
Strong attention to detail
Strong customer service orientation.
Excellent analytical, mathematical, and creative problem-solving skills.
Excellent listening, interpersonal, written, and oral communication skills.
Logical and efficient, with keen attention to detail.
Experience working in a team-oriented, collaborative environment.
Ability to communicate ideas in both technical and user-friendly language.
Able to stand or sit for full workday
Able to bend, stoop, reach throughout the workday
Lifting and transporting moderately heavy objects, such as computers and peripherals.
Dexterity of hands and fingers to operate a computer keyboard or mouse, and to handle other computer components.
Haselden is a drug-free workplace. As a condition of employment, candidates will be required to pass a background check and drug test
Travel to project sites as needed using company-provided vehicle.
Jobsites located in Colorado and Wyoming.
Occasional overnight lodging required.
Occasional evening and weekend work to meet deadlines.

Nice To Haves

Working knowledge of CSSM HTML, SQL, and Visual Basic are a plus.
Working knowledge of data integration and APIs is a plus.

Responsibilities

Performs professional and technical work installing, maintaining, and supporting desktop computers, network equipment, mobile devices, and other hardware.
End-user hardware and software support in a windows-based environment.
Provide orientation and guidance to users on how to operate new software and computer equipment
Audit Verizon Assets for Active/Inactive devices and reassign as directed
Troubleshoot equipment, desktop workstations and related hardware.
Ability to work with minimum direction and as a team player
Ability to maintain confidentiality
Capable of using discretion and judgement in carrying out job duties
Flexibility/Ability to work with all departments effectively to support additional projects and workload as needed.