Help Desk Tech

Dismas Charities•Louisville, KY

2d•$23

About The Position

JOIN DISMAS and work for one of the nation's largest not-for-profit providers specializing in community-based adult re-entry programs. Dismas Charities provides quality, cost-effective community-based residential and non-residential supervision and treatment services. ENJOY meaningful work, indoor work environment, competitive pay, and benefits. Do work that POSITIVELY IMPACTS your community, assisting individuals to heal so they can once again be productive and responsible citizens. This entry-level position earns a competitive wage of $23.00 . We offer excellent health, dental, and vision benefits, an excellent retirement plan fully funded by Dismas, paid time off (PTO), company-paid life insurance, and company-paid long-term disability insurance . If this sounds like the right opportunity for you, apply today! Summary: We are seeking a skilled and user-focused Help Desk Tech to join our IT team. The ideal candidate will have a passion for resolving technical issues, excellent communication skills, and a strong desire to provide outstanding customer service. Shift Schedule: Full-Time. 40 hours per week. (variable as needed) Monday - Friday 8:30 AM - 5:00 PM On-Call Rotation Travel 2-3 weeks per year

Requirements

Proven experience as a Help Desk Support or similar role.
Strong knowledge of Windows operating systems.
Familiarity with common software applications and business productivity tools.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively in a fast-paced environment.
Basic understanding of network protocols and infrastructure.
High School Diploma, GED, or equivalent.
Ability to communicate clearly and professionally in both written and oral forms.
Ability to work with end users in a respectful way in order to resolve any IT issue they may be experiencing
Willingness to handle occasional on-call duties.
Ability to travel occasionally for work.

Nice To Haves

Familiarity with any of these tools and technologies is a plus, but not required: iPhones
Relevant Certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician)
Microsoft SCCM
Screen Connect
VoIP Phone Systems
Prior experience in information technology or systems administration is a plus.

Responsibilities

Provide first-line technical support to end-users via phone, email, or in-person.
Diagnose and troubleshoot hardware, software, and network issues.
Document and track reported issues, ensuring timely resolution and follow-up.
Collaborate with other IT team members to escalate complex issues and ensure swift problem resolution.
Install, configure, and maintain computer systems and peripherals.
Assist in the development and maintenance of IT documentation and knowledge base articles.
Educate end-users on basic troubleshooting techniques and best practices.
Ensure compliance with security policies and procedures.