Help Desk Team Lead
Booz Allen Hamilton•Arlington, VA
22d
About The Position
Help Desk Team Lead Key Role: Designs, implements, and maintains strategic, multi-disciplinary IT programs in support of corporate strategy. Applies specific functional knowledge, and working or general industry knowledge. Develops or contributes to solutions to a variety of problems of moderate scope and complexity. Works independently with some guidance, reviews or guides activities of junior employees.
Requirements
- 2+ years of experience with leading a help desk team
- Experience with triaging tickets for a team
- Experience with AWS
- Experience with RHEL or Windows Server
- Experience with ticketing systems
- Experience with Agile
- Ability to communicate with stakeholders and clients across the program
- Secret clearance
- Bachelor's degree
- DoD 8570 IAT Level II Certification
Nice To Haves
- Experience as a scrum master
- Experience with Jira workflows or automations
- Experience with Active Directory (AD)
- Experience with Infrastructure as Code, including Terraform, Cloud formation, or Configuration as Code, including AWS SSM, Ansible, PowerShell, or Bash
- DoD 8570 IAT Level III Certification
Benefits
- health
- life
- disability
- financial
- retirement benefits
- paid leave
- professional development
- tuition assistance
- work-life programs
- dependent care
- recognition awards program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
