Help Desk & Systems Coordinator

Easterseals Iowa•Des Moines, IA

20h

About The Position

Are you a tech-savvy problem solver who believes that great IT support is the backbone of a great mission? As the Help Desk & Systems Coordinator at Easterseals Iowa, you won’t just be managing servers and troubleshooting software; you’ll be ensuring our team has the tools they need to change lives. We are looking for a versatile IT professional who can bridge the gap between complex systems and human needs. From overseeing HIPAA security and vendor relationships to training team members on Office 365, you will be the go-to expert who keeps our agency secure, efficient, and connected. If you are a patient communicator who thrives on variety—ranging from cybersecurity to safety drills—we want to meet you!

Requirements

Extensive knowledge of Office 365
Extensive knowledge of communication and information technologies
1 year of IT internal coordination preferred
CompTIA A+ certification or ability to get certification within 6 months of hire
Ability to troubleshoot technology issues on a variety of platforms and devices
Ability to prioritize and organize multiple projects/tasks
Ability to work independently and organize workflow
Ability to communicate effectively in written and verbal formats
Ability to work with a variety of team members and clients
Ability to have professional interactions and maintain a professional appearance
Ability to work under pressure, maintain accuracy, and meet deadlines
Ability to maintain confidentiality
Ability to identify potential for back office efficiencies utilizing technology
Access to reliable transportation for regular participation in work
Ability to pass background check.

Responsibilities

Manage and support all IT needs for the agency
Manage IT contract and vendor(s)
Provide technical support and training for team members
Ensure team members have appropriate access to Easterseals Iowa systems
Act as agency HIPAA security officer: ensure fidelity of IT systems for the agency, including working closely with contractors and team members to ensure Easterseals Iowa policies are followed. Manage phishing campaigns, keep up to date on cybersecurity threats that may impact the agency, and provide recommendations to the CAO
Identify opportunities by utilizing agency databases effectively, including SUNNY, Raiser’s Edge, Financial Edge, and Paylocity.
Manage SUNNY changes and communicate priorities to leadership.
Work closely with the Director, Training and Development, to provide training for team members on utilizing the agency systems.
Maintain and ensure the accuracy of SharePoint
Run monthly OIG checks on current team members
Manage agency technology inventory and key fob system
Assist with website changes
Compile results from the agency's internal survey twice per year
Coordinate, conduct, and report safety drills for the main office location
Serve as a backup for the Program and Support Specialist
Other duties as assigned.
Maintain privacy and security with information in all systems
Anticipate team member needs and recognize the variety of skill levels team members possess.
Support team members learn skills that will increase their ability to be high performers.
Demonstrate flexibility and a willingness to work with team members to utilize technology effectively, find solutions to conflicts and crisis arise.
Respond with urgency to team members’ questions and needs.
Understands all team members have different levels of skill when working with technology.
Ensures equipment is maintained through its useful life.
Gets involved in agency activities and encourages other team members to do so.