Service Desk Engineer

Forward Slash Technology•Rolla, MO

2d•Onsite

About The Position

Help Desk / Systems Administrator / Service Desk Engineer Forward Slash Technology is a St. Louis-based Cyber Security, Information Technology, and Managed Services Provider committed to delivering exceptional technology solutions and support to our clients. We are not a staffing firm; our team operates as a long-term strategic partner to our clients. The Systems Administrator is a mid-level technical role within the Engineering department, responsible for supporting client and internal systems under the supervision of senior engineers. This role involves hands-on support for infrastructure, workstations, and network environments. The ideal candidate is eager to learn, detail-oriented, and committed to delivering white glove service to all end users.

Requirements

Associate’s or bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
Foundational knowledge of Windows environments, networking, and system administration.
Strong organizational and communication skills.
Willingness to follow procedures, escalate when appropriate, and continuously learn.
Demonstrated commitment to white glove support and end-user satisfaction.
Ability to communicate clearly with both technical and non-technical users.
Must be a U.S. Citizen.
Must possess a valid U.S. driver's license with a clean driving record.
Must pass a Missouri State Highway Patrol (MSHP) and federal fingerprint-based background check.
Must complete CJIS training and successfully pass the CJIS certification exam.

Nice To Haves

Familiarity with managed services tools (e.g., Autotask, RMM platforms like Datto or Atera).
Exposure to scripting (e.g., PowerShell for Windows environments).
Basic understanding of cybersecurity best practices.

Responsibilities

System Configuration & Maintenance Assist in installing, configuring, and maintaining desktops, servers, and applications.
Apply system updates, patches, and basic configurations as directed.
Monitor system logs and performance; escalate issues as needed.
User & Desktop Support Provide Tier 1 support to end users via ticketing system, phone, and in person.
Troubleshoot basic hardware, software, and printer issues.
Assist with user onboarding/offboarding, including account creation and permissions.
Network Support Support daily monitoring and basic maintenance of client and internal networks.
Assist with resolving connectivity issues, including Wi-Fi, DNS, and VPN problems.
Document and report any recurring network issues to senior engineers.
Server & Cloud Support Participate in patching, backups, and monitoring of servers (Windows, Linux, O365, etc.).
Support cloud environments, including Microsoft 365 administration.
Work with senior staff to identify opportunities for performance optimization.
Security & Compliance Adhere to company and client security standards, including CJIS requirements.
Monitor endpoint alerts and report anomalies.
Participate in audits and compliance activities as assigned.
Documentation & Inventory Maintain accurate records in Autotask, including asset tracking and system changes.
Assist in updating knowledge base articles and SOPs.
Conduct periodic audits of software and hardware inventory.
Professional Development Actively participate in training and mentoring opportunities.
Pursue certifications or coursework aligned with role responsibilities.
Demonstrate progress toward greater technical independence and client engagement.