Help Desk/System Support Technician (25-167)

Kent County CMH Authority•Grand Rapids, MI

20h•$23 - $32•Onsite

About The Position

We are seeking a Help Desk/System Support Technician to support the Information Systems department by providing first-line problem resolution for network180 system users, supporting in PC deployments, system monitoring and upgrades, and any network-related issues and upgrades. This position is 40 hours a week, Monday through Friday, from 10:00 am to 7:00 pm. The individual in this position will participate in an on-call rotation. This assignment is in person at 790 Fuller Ave NE Grand Rapids, Michigan 49503 with local travel.

Requirements

Bachelor’s degree in Computer Information Systems or related field
Possession of a valid driver’s license and access to reliable transportation for job related use
Excellent customer service skills
Excellent communication skills, both verbal and written
Excellent organizational skills
Ability to work effectively in a multicultural environment and skills and capabilities of bridging language/cultural barriers to network180 services within diverse communities preferred

Nice To Haves

Experience with Microsoft Office products preferred
Experience troubleshooting Windows PCs preferred
Experience with SQL a plus but not required
Lived experiences with mental illness/developmental disabilities/substance use disorders valued

Responsibilities

providing first-line problem resolution for network180 system users
supporting in PC deployments
system monitoring and upgrades
supporting any network-related issues and upgrades

Benefits

Four health insurance plans
100% employer paid dental and vision insurance plans
13 paid holidays
Generous PTO
Professional development
Tuition reimbursement
Professional License reimbursement
Defined contribution retirement plan
Employee Assistance program
Life and voluntary life insurance options
Short and Long term disability
Approved site for loan forgiveness (based on position and department): NHSC, STAR Loan Repayment, Behavioral Health Loan Repayment, MI Kids Now Loan Repayment and much more!