Help Desk Support

OrthoFi•Denver, CO

4h•$55,000 - $65,000•Hybrid

About The Position

As a Help Desk Support at OrthoFi, you’ll be on the front lines of our technology operations—installing, upgrading, troubleshooting, and repairing hardware, software, and network systems. You’ll play a critical role in ensuring our internal teams stay productive and connected, whether they’re in the office or remote. This is a hands-on, service-oriented role where your problem-solving skills, technical knowledge, and attention to detail will make a direct impact every day. You’ll manage user account access, resolve help desk tickets, and support employees across the company with professionalism and empathy. This position offers the opportunity to grow your expertise while working in a collaborative, fast-paced environment.

Requirements

Associate's degree in Information Technology or related field
Minimum of 3 years of hands-on IT support experience
Clear, professional communication skills — both written and verbal — across a wide range of users
Ability to prioritize tasks and manage multiple responsibilities in a dynamic environment
A customer-focused mindset and the ability to explain technical concepts to non-technical users
Experience supporting both Windows and Apple platforms
Familiarity with help desk ticketing systems and remote support tools

Responsibilities

Set up and configure computer systems, software, and equipment for new hires
Install, upgrade, and maintain hardware and software across Windows and Mac environments
Troubleshoot and resolve a wide range of technical issues, from connectivity problems to software glitches
Provide technical support to local and remote users via phone, chat, screen share, or in-person support
Log and track all service and repair activities and maintain parts inventory
Manage user accounts, permissions, and mailbox setups
Research and recommend new software or hardware solutions to enhance performance and productivity
Collaborate with service vendors and escalate issues when necessary to ensure continuity of service
Work help desk tickets through to resolution, meeting established service level agreements (SLAs)
Proactively identify recurring issues and suggest improvements to reduce future incidents

Benefits

Full medical, dental, and vision benefits with 100% employer-paid options and buy up plans
Flexible PTO
Employer HSA contribution
9 Company Paid holidays
401(k) match, 2% after 90 days of employment
Supportive culture with one-of-a-kind growth opportunities
Hybrid in-office and work at home (2 days in-office)
Paid Parental Leave as well as a two-week "ease-back" program that enables parents to return part-time at full pay
Company and team outings
Peer-to-peer recognition program
Vendor discounts
Compensation: $55,000 - $65,000 range annually