Help Desk Support
About The Position
On site in Grand Rapids for first few days, local to GR candidate needed. This candidate will be getting tickets / inquiries and following up versus getting incoming calls through the traditional helpdesk que. Calls routed the helpdesk that need follow up will go to this person. End users will be customers / doctors / nurses and not internal people. Someone who can have experience within medical workflows, following up, customer service, and documentation. They’re ideally looking for someone with medical office experience or someone who’s confident in phone communication and high level customer service. This role is connected to the Help Desk team and works in tandem with them.
Requirements
- Help desk support
- Customer service
- Ticketing system
- Windows
- Phone support
- Experience within medical workflows
- Following up
- Customer service
- Documentation
- Medical office experience or someone who’s confident in phone communication and high level customer service
Responsibilities
- Getting tickets / inquiries and following up
- Following up on calls routed to the helpdesk
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
