Help Desk Support Technician
About The Position
MDC Precision is a world leader in delivering high-quality products to the research, semiconductor, aerospace, life sciences, and food processing sectors. We are a fast-growing company looking for exceptional Support Technician to expand our Technology Team’s Helpdesk. You will be working in a fast-paced manufacturing and office environment, providing world-class support to our internal users across the US and globally. If you enjoy problem-solving, first-hand learning, and take pride in helping others succeed using computer systems, you will be a powerful addition to our team. You will conduct a wide range of technical tasks; one day in the morning you may be remoting into multiple servers to track down an authentication issue, while that afternoon you are connecting cables under a new hire desk. You will need to be creative, flexible, and bring a willingness to learn something new every day. The ideal candidate will be diligent, calm under pressure, and good at prioritization.
Requirements
- Strong computer troubleshooting skills in a Windows environment.
- Excellent customer service skills – our users cover a wide range of computer ability levels. You must be comfortable understanding issues and proposing solutions using technical and non-technical language verbally and over e-mail / chat.
- Ability to quickly understand and prioritize issues based on severity and impact to the organization.
- Comfortable working independently to solve common issues and with the team to escalate when needed.
- Four years relevant and recent experience
- Deep knowledge of Windows desktop
- Familiarity with basic networking concepts (IP, DHCP, DNS)
- Familiarity with basic virtualization concepts
- Firsthand computer setup and troubleshooting experience.
- Self-taught or formal training.
Nice To Haves
- Familiarity with Microsoft Dynamics AX is bonus.
- Familiarity with Citrix administration is bonus.
- System and network administration experience is a bonus.
- Vietnamese language skills are a bonus
- BONUS: PowerShell (or other scripting/coding experience)
- BONUS: Familiar with intermediate networking concepts (VPN, VLAN, SD-WAN)
- BONUS: Administer Meraki network and Unifi wireless equipment.
Responsibilities
- Responding to employees’ issues, in-person, by e-mail, phone, and chat app
- Maintaining and troubleshooting PCs, printers, servers, and related equipment (mice, keyboards, monitors, etc.)
- Identifying and escalating situations requiring urgent attention.
- Interacting with users in office and shop floor environments to identify and resolve issues.
- Managing Helpdesk tickets in a timely manner and escalating as needed.
- New Hire Setup (Active Directory, ERP access, facility access card, equipment setup)
- Training users on business applications; Azure, Intune, SharePoint.
- Collaborating with users on-site and at remote facilities.
- Performing remote work after office hours as needed.
- Work with third party support (warranty claims, vendor support) as needed.
- Create and update documentation.
- Supporting users with Office 365, Exchange, Windows 10 and 11 workstations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
