Help Desk Support

TEKsystems•Louisville, KY

41d•$21 - $23•Onsite

About The Position

• Assists users with application navigation • Understands the critical nature of the business and makes every reasonable effort to achieve defined service level agreement expectations and/or provide acceptable workarounds • Utilizes system knowledge as a part of troubleshooting and researching customer issues, and shares knowledge with customers and colleagues by submitting frequently asked questions for publication • Communicates with management regarding any recommendations involving change in processes that will improve efficiencies for approval. • Reviews employee payroll information and process data for paychecks • Reviews and reconciles the timekeeping system weekly ensuring that all time is entered and approved by the supervisor each day and imports and reconciles hours from the timekeeping system into the Payroll system weekly • Inputs weekly hourly and/or biweekly salaried payroll information in an accurate and timely manner including overtime, deductions, and exceptions • Prepares, reconciles and transmits ADP payroll files and verifies reconciliation report to ensure accuracy of data entry and records • Investigates and responds to inquiries regarding deductions, payments, allowances or discrepancies in pay • Maintains strict confidentiality of data • Other duties as assigned

Requirements

payroll
Help desk support
troubleshooting
root cause analysis
documentation
Ticketing system
service desk
timekeeping

Nice To Haves

Payroll
Office or call center experience are a plus
multi-tasking
great communication
beginner to mid-level Microsoft Excel experience.

Responsibilities

Assists users with application navigation
Understands the critical nature of the business and makes every reasonable effort to achieve defined service level agreement expectations and/or provide acceptable workarounds
Utilizes system knowledge as a part of troubleshooting and researching customer issues, and shares knowledge with customers and colleagues by submitting frequently asked questions for publication
Communicates with management regarding any recommendations involving change in processes that will improve efficiencies for approval.
Reviews employee payroll information and process data for paychecks
Reviews and reconciles the timekeeping system weekly ensuring that all time is entered and approved by the supervisor each day and imports and reconciles hours from the timekeeping system into the Payroll system weekly
Inputs weekly hourly and/or biweekly salaried payroll information in an accurate and timely manner including overtime, deductions, and exceptions
Prepares, reconciles and transmits ADP payroll files and verifies reconciliation report to ensure accuracy of data entry and records
Investigates and responds to inquiries regarding deductions, payments, allowances or discrepancies in pay
Maintains strict confidentiality of data
Other duties as assigned