Help Desk Support Specialist

Bank of Clarke • Berryville, VA

3d

About The Position

Position Purpose: The Help Desk Support Specialist is a crucial part of the IT team, ensuring users can maximize their productivity by promptly and effectively addressing technical issues. The Specialist serves as the frontline support for the Bank’s Information Technology systems and contributes to the overall functionality and security of the organization's IT infrastructure. What you’ll do: Deliver prompt desktop support and escalate complex issues as needed. Manage user accounts across Microsoft 365, Active Directory, and other platforms. Install, configure, and maintain software and hardware systems. Set up new users with pre-configured systems and full network access. Perform basic hardware troubleshooting and upgrades. Apply security patches based on vulnerability scans. Provide remote support using desktop tools. Maintain a library of computer images for quick deployment. Develop and update user documentation and process guides. Build and manage a knowledge base of common IT issues and solutions. Other duties as assigned.

Requirements

• High school or equivalent supplemented by technical/vocational training in relevant areas.
• Driver’s License is Required.
• Occasional after-hours and weekend support will be needed as the organization requires.
• Requires a minimum of 1 year of experience providing technical information systems support including maintaining hardware, software, and networking for Windows network environments; or any equivalent combination of training and experience that provides the required skills, knowledge, and abilities.

Nice To Haves

• Certifications such as A+, Network+ and MCP are a plus.

Responsibilities

• Deliver prompt desktop support and escalate complex issues as needed.
• Manage user accounts across Microsoft 365, Active Directory, and other platforms.
• Install, configure, and maintain software and hardware systems.
• Set up new users with pre-configured systems and full network access.
• Perform basic hardware troubleshooting and upgrades.
• Apply security patches based on vulnerability scans.
• Provide remote support using desktop tools.
• Maintain a library of computer images for quick deployment.
• Develop and update user documentation and process guides.
• Build and manage a knowledge base of common IT issues and solutions.
• Other duties as assigned.

Benefits

• Offering a full suite of benefits including medical, life, dental, and vision insurance plus generous paid time off.
• Supporting associates and their families; we embrace the importance of caring for oneself and our families.
• Surrounding ourselves with smart, driven, and diverse individuals.
• Valuing integrity, commitment regarding our daily duties, and the Bank as a whole.
• Supporting local philanthropic, cultural, and artistic initiatives and organizations that our employees’ value.
• Devoted to the communities in which we serve as we help those who form the creative backbone of our market’s future economy and business value.
• Bank of Clarke is “Great Place to Work” Certified through June 2025.
• “Top Virginia Employer for Interns” award recipient (2023, 2024,2025) through Virginia Talent and Opportunity Partnership (V-TOP.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees