Help Desk Support - Level 2 (Carlsbad) 12025

Noesis Group • Carlsbad, CA

3d • Onsite

About The Position

Looking for a new opportunity with amazing benefits? Come work for the best. Noesis Group, Inc. provides IT/IS consulting services to the business, educational and pharmaceutical communities of San Diego and Orange Counties. We offer comprehensive project management, business analysis, and support services covering networks, systems, applications, and more. Our mission is to generate loyal, satisfied, and long-term clients. Our ongoing success in accomplishing this goal has been attributed to the character and caliber of the professionals that comprise the Noesis team. Each member is dedicated, highly skilled, experienced, courteous, reliable, and respectful. Would you like to be part of our growing professional team? We offer an exceptional work environment, great benefits and many opportunities for professional growth. Some of our benefits include: fully paid medical and dental, matching 401K plan, and a generous Paid Time Off (PTO) plan up to four weeks commensurate with seniority. Noesis offers a $5000.00 annual training budget for employees who wish to further their education in Information Technology. We are currently seeking a highly motivated, full time Help Desk Support Specialist-L2 to provide outstanding service to our San Diego County client base. JOB DESCRIPTION Under the direct supervision of the Technology Manager, the Help Desk Support Specialist-L2 will provide on-site technical support for Noesis clients. The Help Desk Support Specialist-L2 must be able to quickly and professionally identify, research, and resolve a wide range of issues relating to technology and computing systems. The Help Desk Support Specialist-L2 may serve as a “first point of contact” for end-user technical support needs. This is a full-time position with a regular schedule of 40 hours per week. The Help Desk Support Specialist-L2 must embrace the entrepreneurial spirit of our small, growing organization and possess high levels of self-initiative, accountability, and flexibility, coupled with a professional and strong work ethic.

Requirements

• Able to build and maintain supportive relationships within the organization
• Highly accurate, organized and detail-oriented
• Excellent customer service skills
• Exceptional oral and written communications skills
• Excellent technical writing and documentation skills
• Above-average analytical and deductive reasoning skills
• Ability to learn new technologies quickly and easily
• Work efficiently and reliably in unsupervised and varying environments
• Maintain calm and professional composure in stressful environments
• Demonstrated track record of offering excellent customer service over the phone
• Possess significant working knowledge of all of Microsoft's operating systems
• Willing to travel to on-site locations to support clients desktop needs
• Have a strong working knowledge of all of the components in Microsoft's Office suite
• Able to quickly and efficiently diagnose and resolve problems with both PC and MAC
• Able to diagnose and resolve networking problems using industry standard tools and procedures
• Active Directory Management
• Azure / Active Directory Hybrid
• Intune Windows 10 Management
• Intune MDM Management
• iPads / iPhones / Android
• Microsoft SCCM or MDT
• Group Policy Management
• PowerShell for Office 365 and Azure
• Windows 11 Install / configure / diagnostics
• Windows 11 image creation and deployment
• Must have a High School diploma or equivalent
• Must have a valid CA Drivers License
• 5+ years of highly relevant, extensive, hands-on experience

Nice To Haves

• Prefer Scripting Skills including PowerShell and batch files
• Prefer one or more current Microsoft certifications
• Prefer a 4-Year college degree (Bachelor’s or above) or equivalent experience

Responsibilities

• provide on-site technical support for Noesis clients
• quickly and professionally identify, research, and resolve a wide range of issues relating to technology and computing systems
• serve as a “first point of contact” for end-user technical support needs

Benefits

• fully paid medical and dental
• matching 401K plan
• generous Paid Time Off (PTO) plan up to four weeks commensurate with seniority
• $5000.00 annual training budget for employees who wish to further their education in Information Technology

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED