The Help Desk Support Specialist 1 position will require knowledge in basic computer troubleshooting as well as customer service principles to facilitate supporting CTC staff. Essential duties include, but are not limited to: Respond to any level 1 IT support requests in a timely manner after being assigned. Enter requests for support into the ticketing system accurately and according to established processes. Monitor technical support web portal for new tickets assigned to level 1 support. Setting up desktop computers, laptops, and mobile devices. Coordinate deployment of IT equipment as needed. Resolve account unlock requests. Create new user accounts. Assist with keeping IT inventory current. Assign and route tickets to appropriate teams and establish priority according to established standards. Support VoIP phone system user phones. Provide appropriate remote first level support for end users according to existing IT department policies. Other duties as assigned.