Help Desk Support I - Maitland, FL

Advanced Dermatology and Cosmetic Surgery • Maitland, FL

2d

About The Position

We are a leading dermatology company seeking a skilled Help Desk Technician to join our team temporarily. Our fast-paced medical office environment is one of the largest dermatology practices in the country, with plans for continued growth.

Requirements

• Possess strong hardware and software knowledge.
• Be proficient in Windows operating systems (Windows 10, etc.), Microsoft Office Suite, and Microsoft Exchange/Outlook.
• Have experience diagnosing PC hardware problems.
• Be able to perform basic network functions.
• Conduct computer remedial and preventative maintenance.
• Maintain accurate and complete records of customer calls and resolutions.
• Stay current with technical knowledge of relevant products and support policies.
• All applicants must have authorization to work in the United States.

Responsibilities

• Provide technical support to end-users via phone, email, and self-service requests.
• Diagnose and resolve hardware and software issues, effectively communicating with end-users to understand and solve equipment problems.
• Set up, configure, and test computer equipment and peripherals.
• Maintain detailed records of customer issues, tracking each case through to resolution.
• Assist in software and hardware updates.
• Perform PC Moves/Adds/Changes as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees